Technical Service Writer
Cummins Sandton, Gauteng, South Africa
Motor Vehicle Manufacturing · 10,001+ employees
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About the role
The Technical Service Writer is responsible for diagnosing complex engine issues, performing failure analysis, and leading teardowns within the workshop. They also provide technical coaching to junior technicians and ensure all work meets safety, quality, and compliance standards.
What they look for
Requirements
Candidates must be a qualified Diesel Mechanic or Fitter with at least 5 years of experience working on heavy-duty Cummins diesel engines. A minimum of an N6 qualification and a Matric certificate with specific grades in Mathematics, English, and Science are required.
Full description
We are looking for a talented Technical Service Writer to join our Master Rebuild Centre team in Johannesburg, South Africa.
In this role, you will make an impact in the following ways:
- Diagnosing and resolving highly complex engine issues through advanced troubleshooting and root cause analysis, helping maximize equipment reliability and customer uptime.
- Leading by example in the workshop by maintaining high standards of productivity, quality, safety, and professionalism while working independently on complex technical challenges.
- Coaching and developing less experienced technicians through technical guidance, knowledge sharing, and hands-on support, strengthening the team's overall capability and future talent pipeline.
- Performing detailed engine inspections and failure analysis to identify issues early raise SR’s and reduce report downtime.
- Delivering exceptional customer support by proactively communicating effectively with stakeholders and ensuring a positive customer experience throughout the analysis process.
- Managing warranty or premature failure teardowns, confirming warranty coverage, and ensuring teardowns are executed according to Cummins Standards.
- Ensuring quality and compliance standards are met by completing accurate condition and failure reports and adhering to all HSE protocol.
- Driving continuous improvement contributing to Toolbox Talks and helping the team achieve business objectives.
Responsibilities
To be successful in this role you will need the following:
- Strong technical and analytical skills to perform engine and component failure analysis, lead teardowns, interpret findings, and compile detailed failure and condition reports.
- Effective collaboration and communication abilities to work closely with sites, customers, engineering suppliers, the Technical Support Team, and Service Advisors to gather data, resolve issues, and support investigations.
- A proactive and adaptable mindset with strong problem-solving skills, nimble learning capabilities, and the ability to work independently under pressure while managing multiple priorities.
- Mechanical expertise and technology proficiency with knowledge of Cummins products, QSOL, SR systems, and industry best practices, while consistently promoting safety excellence and championing a Zero Harm safety culture.
Qualifications
Education/ Experience
- Qualified Diesel Mechanic/Fitter with a minimum of N6
- Matric Certificate with Grade C or better in Mathematics, English and Science
- At least 5 years' experience working on Heavy Duty or High Horsepower Cummins Diesel Engines
- Education, Licenses, Certifications: Apprentice Trained Engine Technician (Preferred).
- Certificate of secondary education or Vocational Diploma equivalent/ Trade Certificate or equivalent experience (Preferred).
- Locally valid driving permit (Preferred).
- Experience: Expert level knowledge of and/or experience with engine products.
- Experience providing technical advice and coaching to more junior technicians.
- Experience in dual trade or multiple market segments (preferred).
- This position may require licensing for compliance with export controls or sanctions regulations.
