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Support Engineer, IT Operations

Hongkong Land Hong Kong, China

Real Estate · 1,001-5,000 employees

5 h ago
support-engineer Mid (2-5 yrs) Full-time China
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About the role

The role involves supporting day-to-day IT infrastructure operations, monitoring system performance, and resolving technical incidents. Additionally, the engineer will provide end-user support, manage IT assets, and assist with the delivery of technology projects.

What they look for

Desktop support Microsoft technologies IT infrastructure Networking Device management Troubleshooting Analytical skills Problem-solving Customer service Communication skills Interpersonal skills Audio-visual support Hardware support Software support Application support

Requirements

Candidates must hold a bachelor's degree in a relevant field and possess at least four years of experience in IT operations or end-user support. Strong technical knowledge of desktop environments, networking, and Microsoft technologies is required alongside excellent problem-solving and communication skills.

Full description

Responsibilities

  • Support the day-to-day operation and maintenance of IT infrastructure and workplace technology, monitoring system performance and resolving incidents to minimise service disruption.
  • Provide technical support to end users, troubleshooting hardware, software, network, and application issues while delivering a positive user experience.
  • Configure, maintain, and optimise end-user devices and applications, ensuring employees have the tools and support required to work effectively.
  • Support the delivery of IT projects and technology initiatives, coordinating with stakeholders and vendors to ensure timely and successful implementation.
  • Manage IT assets and provide technical and audio-visual support for meetings and events, while collaborating with service providers to maintain high service standards.

Requirements

  • Bachelor's degree in Computer Science, Information Technology, or a related discipline.
  • Min.4 years of relevant experience in end-user support, IT operations, or infrastructure support.
  • Good knowledge of desktop support, Microsoft technologies, IT infrastructure, networking, and device management.
  • Strong troubleshooting, analytical, and problem-solving skills with a customer-focused mindset.
  • Good communication and interpersonal skills, with the ability to work effectively with end users, stakeholders, and external vendors.
  • Self-motivated, adaptable, and willing to learn, with flexibility to provide support outside normal office hours when required.

Information collected is for this recruitment and selection only, data are protected against unauthorized access. Applicants not hearing from us within four weeks from the date of advertisement may consider their applications unsuccessful. All documents and personal data of unsuccessful applicants will be destroyed once the post is filled.

General Information

Function

Information Technology

Publish Date

2026-10-15

Location

Hong Kong

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