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Cermati.com

Data Analyst - Operations

Cermati.com Special capital Region of Jakarta, Java, Indonesia

Financial Services · 1,001-5,000 employees

Yesterday
data-analyst Mid (2-5 yrs) Full-time Indonesia
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About the role

The Data Analyst will analyze and improve core operational processes, including target setting and SLA management. They will also provide guidance to junior team members and ensure all business deliverables are accurate and timely.

What they look for

Data Analysis Operations Excellence Business Process Improvement SLA Management Metrics Tracking Stakeholder Management Team Leadership Critical Thinking Problem Solving Multitasking Communication SQL Financial Industry Knowledge Project Management Process Documentation

Requirements

Candidates must have 2-3 years of experience in operations excellence or business process improvement, preferably within the financial sector. Strong analytical skills, attention to detail, and the ability to work in a fast-paced environment are essential.

Full description

Job Description

  • Analyze ongoing and upcoming business process to ensure proper documentation are available
  • Identify, develop, evaluate organization’s core operational processes (target setting, incentive calculation, reporting, setting metrics & SLA)
  • Work closely with operations manager or stakeholders to drive and monitor new improvement initiatives
  • Provide direction and guidance to junior team members
  • Ensure routine business processes are completed on time and accurate (serves as backup PIC in case needed)
  • Ensure deliverables from junior team members are up to standard and free of error

Qualifications

  • At least 2-3 years working experience in Operation Excellence or Business Operations Improvements, especially in the financial industry
  • Attention to details, critical mindset and self driven to get things done
  • Strong analytical skills, ability to identify root causes and creativity to solve problems
  • Ability to multitask and deliver initiatives in a fast-paced environment
  • Strong verbal and written communication skill
  • Nice to have:

○ Working experience in managing large scale operation projects in fintech / same industry

○ Working experience as a business consultant

○ Experience in managing small team

○ Industrial engineering degree

○ Experience in using SQL / similar language

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