Business Analyst

Description

C. Mack Solutions is seeking a Business Analyst to support our Agile software development team delivering mission-critical solutions for our federal clients. This position serves as the critical connection between business stakeholders and technical delivery teams, ensuring that complex business needs are translated into clear, actionable requirements and successfully delivered through the Software Development Life Cycle (SDLC).The successful candidate will partner with business stakeholders, Product Owners, developers, testers, project leadership, and clients to understand business objectives, analyze existing processes, define requirements, and support the development of high-quality software solutions. You will translate complex business needs into functional and technical requirements, facilitate requirements discussions, support backlog development, validate delivered functionality, and ensure stakeholders maintain a shared understanding of the solution throughout the development lifecycle. This role also provides opportunities to mentor junior analysts, improve business analysis practices, and help drive continuous improvement across project teams.

As a Business Analyst, you’ll be responsible for the following:

Business Analysis & Requirements

• Lead the elicitation, analysis, documentation, validation, and management of business and technical requirements.
• Partner with clients, Product Owners, developers, testers, and project leadership to understand business objectives and translate business needs into user stories, functional requirements, non-functional requirements, acceptance criteria, business process flows, use cases, and technical specifications.
• Translate business needs into:
• User Stories
• Functional Requirements
• Non-Functional Requirements
• Acceptance Criteria
• Business Process Flows
• Use Cases
• Technical Specifications
• Analyze complex business problems and recommend practical, technology-enabled solutions.
• Analyze current- and future-state processes to identify gaps, dependencies, risks, and opportunities for improvement.
• Facilitate requirements workshops, stakeholder interviews, working sessions, and backlog refinement activities.
• Ask probing questions to identify implicit requirements, assumptions, dependencies, and potential risks.
• Ensure requirements are sufficiently detailed, testable, and traceable from business objectives through delivered functionality.
• Support prioritization of requirements based on business value, operational needs, technical considerations, and project constraints.

Business Process Analysis

• Analyze and document current-state and future-state business processes and workflows using process models, workflow diagrams, decision trees, and other visual representations.
• Identify opportunities to eliminate manual processes, improve efficiency, and enhance the user experience.
• Evaluate impacts of proposed system changes on existing business processes, applications, users, and organizational workflows.
• Work with stakeholders to validate process documentation and ensure the proposed solution accurately reflects operational needs.
• Identify process dependencies and cross-functional impacts that may affect solution design or implementation.

Agile Software Delivery Support

• Work closely with Agile development teams throughout the Software Development Life Cycle.
• Translate approved requirements into well-defined Jira user stories and development-ready work items.
• Participate in Sprint Planning, Backlog Refinement, Sprint Reviews, and other Agile working sessions as needed.
• Clarify requirements and acceptance criteria for developers and testers throughout implementation.
• Work with Product Owners and stakeholders to refine and prioritize the product backlog.
• Support release planning by identifying requirements, dependencies, risks, and implementation considerations.
• Monitor requirements throughout development to ensure the delivered solution remains aligned with business objectives.
• Identify and communicate requirement-related risks, issues, dependencies, and decisions.
• Support continuous improvement of requirements management and Agile delivery processes.

Technical Documentation & Testing

• Develop and maintain comprehensive business, functional, technical, process, and user documentation using Confluence.
• Create and maintain requirements documentation, functional specifications, process documentation, and system workflows.
• Develop acceptance criteria and support the creation of test scenarios and test cases.
• Collaborate with QA teams to ensure requirements provide sufficient coverage for functional and regression testing.
• Participate in User Acceptance Testing (UAT) activities.
• Validate delivered functionality against documented requirements and acceptance criteria.
• Identify and document defects, gaps, and deviations from expected functionality.
• Support troubleshooting and root-cause analysis of functional issues.

Customer & Stakeholder Engagement

• Serve as a trusted advisor to government stakeholders and business users.
• Establish and maintain strong relationships with clients, Product Owners, subject matter experts, technical teams, and project leadership.
• Facilitate discussions between technical and non-technical stakeholders to establish a common understanding of requirements and proposed solutions.
• Translate technical concepts into clear business language and communicate business needs effectively to technical teams.
• Lead stakeholder interviews and working sessions to understand operational needs and identify opportunities for improvement.
• Communicate requirements, decisions, risks, assumptions, and dependencies clearly and effectively.
• Present proposed solutions and recommendations to stakeholders and project leadership.
• Resolve conflicting requirements and facilitate consensus among stakeholders.
• Ensure stakeholder feedback is incorporated into requirements and solution development.

Continuous Improvement & Mentorship

• Identify opportunities to improve business analysis practices, requirements quality, documentation standards, and delivery processes.
• Develop and promote consistent approaches for requirements management and business process documentation.
• Share knowledge and best practices across project teams.
• Contribute to organizational standards, templates, and processes for business analysis and Agile software delivery.
• Support overall project success by contributing expertise wherever needed.

Requirements

You must live within the DC, MD, VA area.

U.S. Citizenship is required. Candidate must be able to obtain CBP Public Trust clearance.

• Bachelor's degree in Business, Information Technology, Computer Science, Engineering, or a related field.
• Minimum six (6) years of experience in Business Analysis, Technical Analysis, Systems Analysis, or software delivery roles.
• Demonstrated experience gathering, analyzing, documenting, validating, and managing business and technical requirements.
• Experience translating business needs into User Stories, Functional Requirements, and Acceptance Criteria.
• Experience analyzing and documenting business processes and workflows.
• Experience working directly with clients, business stakeholders, Product Owners, and technical delivery teams.
• Experience supporting Agile software development projects.
• Experience working with Jira and Confluence to manage requirements, documentation, and Agile delivery.
• Technical or software development background with exposure to:
• React
• Node.js
• Gitlab
• Experience working within AWS cloud environments.
• Strong understanding of the Software Development Life Cycle (SDLC).
• Strong analytical, problem-solving, and critical-thinking skills.
• Excellent facilitation, communication, and interpersonal skills.
• Ability to communicate effectively with executive leadership, clients, technical teams, and business stakeholders.
• Demonstrated ability to translate complex technical concepts into language understandable by non-technical stakeholders.
• Demonstrated ability to manage competing priorities in a fast-paced Agile environment.
• Strong attention to detail and commitment to delivering high-quality requirements and documentation.
• Ability to work independently while effectively collaborating with cross-functional teams.

Preferred Skills and Experience:

• Experience supporting Federal Government software development programs.
• Experience working as a Senior Business Analyst on complex enterprise software modernization efforts.
• Experience supporting legacy application modernization or replacement initiatives.
• Experience creating wireframes, mockups, business process models, and workflow diagrams.
• Experience facilitating requirements workshops and stakeholder working sessions.
• Experience supporting DevSecOps or CI/CD environments.
• Experience working with REST APIs, system integrations, databases, or cloud-native applications.
• Experience with data analysis, data mapping, or data modeling.
• Experience supporting User Acceptance Testing (UAT) and production implementation activities.
• Experience providing customer application support in a production environment.
• Familiarity with SAFe, Lean, Kanban, or other Agile frameworks.
• Business Analysis certifications such as:
• PMI Professional in Business Analysis (PMI-PBA)
• Certified Business Analysis Professional (CBAP)
• Agile Analysis Certification (IIBA-AAC)

Work Location: This position is limited to candidates residing in U.S. states where the company is currently registered to employ team members.

Salary Range: $95,000 – $115,000 annually

This position may be filled at the Mid or Senior level based on the selected candidate’s qualifications and experience. Final compensation will be determined based on level alignment, experience, education, and internal equity.

Benefits: In addition to base compensation, this position is eligible for company-sponsored benefits, which may include medical, dental, and vision insurance, retirement savings plans, paid time off, and other supplemental programs.