Product Manager

Recruiter for the role:

Paul Williams 

  About the Company    Collinson is a global, privately owned company helping the world travel with ease, confidence, and better experiences. 

We bring together specialists across travel, loyalty, and insurance to deliver market-leading airport experiences, customer engagement, and insurance solutions to more than 400 million consumers worldwide. 

At the heart of our travel experience offering is Priority Pass, the world’s original and leading airport lounge and experiences programme, giving members access to 1,500+ lounges and travel experiences across 650+ airports in 148 countries—including dining, wellness, retail, sleep, and spa options that transform the journey itself. 

We partner with: 

• 1,400+ banks and financial institutions  

• Leading payment networks (including Mastercard, Visa, American Express)  

• 90+ airlines  

• 20+ global hotel groups  

What we do    We design and deliver products that elevate every stage of the travel journey: 

• Airport experiences & lounge access  

• Loyalty and customer engagement solutions  

• Travel insurance and protection services  

From launching Priority Pass to pioneering direct travel insurance in the UK (Columbus Direct), Collinson has consistently led innovation in travel services. Today, we continue to invest heavily in new ideas, technology, and partnerships to redefine what great travel feels like. 

Our purpose    We believe in doing good beyond profit—creating opportunities for our people, giving back to communities, and building meaningful impact where we operate. 

Our people    Our success is powered by 2,200+ global colleagues who bring diverse perspectives, deep expertise, and a shared ambition to improve how the world travels.   

Purpose of the job   We are seeking a Product Manager to join our global team and drive the strategy, development, and delivery of high-impact product initiatives across multiple markets. This role sits at the intersection of business, technology, and customer experience, ensuring that product outcomes deliver measurable value at scale. 

The ideal candidate combines strong product intuition with solid technical depth, enabling effective collaboration with engineering teams to shape solutions, define clear requirements, and contribute to technical design discussions. You will operate in a fast-paced, highly cross-functional environment, working seamlessly with stakeholders across regions, cultures, and time zones. 

This role requires a leader who is highly structured and data-driven, with a strong focus on customer needs and business outcomes. You will play a key role in aligning diverse teams around a shared product vision, translating complex challenges into clear priorities, and ensuring successful execution from discovery through delivery.   

Key Responsibilities 

 

• Define and drive product strategy, roadmap, and priorities aligned with company objectives. 

• Partner closely with engineering, architecture, UX/UI, operations, and commercial teams to deliver scalable and high-quality solutions. 

• Work directly with development teams on technical requirements, product architecture discussions, integrations, APIs, dependencies, and delivery planning. 

• Translate complex business and operational needs into detailed product requirements and technical specifications. 

• Lead cross-functional initiatives across global teams and stakeholders. 

• Drive product discovery, user research, and data analysis to support strategic decision-making. 

• Facilitate alignment between technical and non-technical stakeholders. 

• Prioritize initiatives based on customer impact, technical feasibility, and business value. 

• Monitor product performance, KPIs, and customer feedback to continuously improve the user experience. 

• Identify risks, dependencies, and technical constraints early to support efficient execution. 

Knowledge, skills and experience required  

• 5+ years of experience in Product Management, preferably in global or enterprise environments. 

• Strong technical background with experience working directly with software engineering teams. 

• Ability to understand system architecture, APIs, integrations, technical dependencies, and software development processes. 

• Proven experience translating business requirements into technical deliverables and user stories. 

• Experience working with cross-functional and distributed global teams. 

• Strong understanding of Agile/Scrum methodologies and product delivery lifecycle. 

• Excellent communication and stakeholder management skills. 

• Strong analytical, organizational, and problem-solving abilities. 

• Ability to manage multiple priorities in a fast-paced environment. 

• Team-player mindset with strong collaboration and interpersonal skills. 

• Bachelor’s degree in Computer Science, Engineering, Information Systems, Business, or related field preferred. 

• Bi-lingual (US English, and Latin American Spanish or Brazilian Portuguese) 

• Comfort working across global and virtual teams, with an appreciation for regional nuance and cultural dynamics.  

• Experience in SaaS, enterprise platforms, or digital product ecosystems. 

• Previous experience in technical roles such as Business Analyst, Software Engineer, Solutions Architect, or Technical Product Manager. 

• Experience working with cloud-based systems, integrations, or platform products. 

• Experience leading products across multiple markets or regions. 

• MBA or advanced degree is a plus. 

What we value  

• Strong ownership mindset 

• Collaboration and teamwork 

• Technical curiosity and continuous learning 

• Strategic thinking with hands-on execution 

• Clear communication across technical and business teams 

• Customer-centric problem solving 

 

About us: Our story

Collinson Group is a global leader in driving loyalty and engagement for many of the world’s largest companies. Predominantly through the provision of travel related benefits within a market leading digital travel ecosystem. The group offers a unique blend of industry and sector specialists who together provide market-leading experience in delivering products and services across four core capabilities: Loyalty, Lifestyle Benefits and Insurance.

The group provides unrivalled insight and expertise around affluent consumers and frequent travellers, creating and delivering products and services now accessible to over 400m end consumers.

We have more than 25 years’ experience, with 28 global locations, servicing over 800 clients in 170 countries, employing 1,800 people.

We have been bringing innovation to the market since inception – from launching the first independent global VIP lounge access Programme, Priority Pass to being the first to sell direct travel insurance in the UK through Columbus Direct and creating the first loyalty agency of its kind in the travel sector with ICLP. Today we still invest heavily in innovation to ensure that we continue to deliver superior customer experiences.

Key clients include: Visa, Mastercard, American Express, Cathay Pacific, British Airways, LATAM, Flying Blue, Accor, EasyJet, HSBC, Chase, HDFC.

Our mission is focused on doing good beyond profit, which for us means we seek out opportunities for our people to share in our success and that we give back to the communities and people within which we work.

Never short of ambition, the success of our business is delivered through the diverse and talented team of over 1,800 colleagues globally.

Equal Opportunities: Our commitment to inclusion

Collinson is an equal opportunity employer and welcomes differences in all their forms including: colour, race, ethnicity, gender identity, sexual orientation, neurodivergence, family status, age, individuals with disabilities and people from all backgrounds, cultures and experiences as we strongly believe this contributes to our on-going success.

We are focused on continually evolving our purpose driven, high performing culture, providing an environment where our people have the opportunity to achieve their full potential and do interesting and meaningful work. Our company values are: Act smarter, Do the right thing, One team and Be insight led. These help guide everything we do internally in terms of how we think, act and interact, right through to how we deliver value to our customers and clients.

If you need any extra support throughout the interview process, then please email us at recruitment@collinson.com

Reward & Benefits: What's in it for me?

You can look forward to a competitive salary and benefit plan including but not limited to:

• 100% employer paid medical, dental, life & LTD insurance for employees

• 100% match to your 401k deferrals (limited) with 100% vesting at 6 months

• Supplemental Insurance including STD, additional Life

• Priority Pass Membership

• Global Mentoring Program

• Wellness Programs

• Lifestyle Benefits