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Sabenza IT & Recruitment

Project Manager

Sabenza IT & Recruitment City of Johannesburg Metropolitan Municipality, Gauteng, South Africa

IT Services and IT Consulting · 11-50 employees

13 h ago
project-manager Principal (10+ yrs) Contractor South Africa
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About the role

Lead end-to-end SDLC project delivery for complex contact centre and telephony transformation initiatives. Manage cross-functional teams, budgets, timelines, and stakeholder relationships to ensure successful deployment and operational efficiency.

What they look for

Project Management SDLC Agile Waterfall Hybrid Contact Centre Telephony Stakeholder Management Vendor Management Azure DevOps Jira Confluence MS Project Change Management UAT Technology Transformation

Requirements

Requires 8+ years of project management experience with a strong background in SDLC and enterprise technology transformation. A bachelor's degree in a relevant field is required, with professional certifications like PMP or PRINCE2 being highly preferred.

Full description

Ready to lead projects that transform customer experiences?

We’re looking for an experienced Project Manager to drive the delivery of complex Call Centre, Contact Centre and Telephony transformation projects from initiation through to successful deployment and post-production support.

What You’ll Be Doing

  • Lead end-to-end SDLC project delivery across Agile, Waterfall and Hybrid environments.
  • Manage complex technology transformation projects, budgets, timelines, risks and dependencies.
  • Lead cross-functional teams across Business Analysis, Architecture, Development, Engineering, Vendors and Business.
  • Deliver Contact Centre & Telephony implementations, migrations, upgrades and optimisation projects.
  • Oversee integrations with CRM, Workforce Management, Reporting and Analytics platforms.
  • Engage and influence stakeholders from operational teams through to executive leadership.
  • Drive governance, testing, UAT, deployment, change management and project close-out.
  • Manage vendors and third-party service providers while ensuring delivery remains on track.

Requirements

What We’re Looking For

  • 8+ years’ Project Management experience
  • Strong SDLC delivery experience
  • Proven Call Centre / Contact Centre / Telephony project experience
  • Consulting, System Integrator, Professional Services or client-facing advisory experience
  • Enterprise technology transformation experience
  • Strong Agile / Scrum, Waterfall or Hybrid delivery capability
  • Experience with Azure DevOps, Jira, Confluence and MS Project
  • Excellent stakeholder, vendor and executive management skills
  • Bachelor’s Degree in IT, Computer Science, Engineering, Business or related field

Preferred

  • PMP, PRINCE2, PMI-ACP, Scrum Master or ITIL certification, plus experience with cloud contact centre migrations.

You’ll be the key link between business and technology, turning complex transformation initiatives into successful outcomes while improving customer experience and operational efficiency.

If you’re a confident Project Manager who knows SDLC, understands Contact Centre & Telephony technology, and can confidently challenge, influence and deliver — we want to hear from you!

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