Project Manager

Job Purpose

Job Purpose

The Project Manager is responsible for managing customer projects from initiation through delivery, ensuring projects are completed on time, within budget, and to agreed quality standards. Acting as the primary point of contact for customers, this role coordinates internal teams, manages project finances, mitigates risks, and drives customer satisfaction while applying RWS tools, technologies, and best practices. The role is responsible for project planning, financial management, customer satisfaction, risk management, and collaboration with internal teams to achieve successful project outcomes.

About Transform

At RWS, we enable the world’s largest enterprises to communicate with global audiences through cutting-edge language technology, AI-driven solutions, and expert services. Our RWS Transform division empowers organizations to accelerate digital transformation, scale global content, and unlock growth in every market.

Job Overview

Key Responsibilities

• Project Delivery & Customer Management

• Act as the primary point of contact for customers for all project-related activities.

• Manage multiple projects simultaneously, ensuring delivery on time, within budget, and to required quality standards.

• Set up and manage end-to-end project workflows using RWS tools, technologies, and best practice methodologies.

• Prepare accurate project quotes, schedules, and resource plans that align with customer requirements.

• Clearly communicate project requirements to internal production teams to ensure successful execution.

• Maintain strong customer relationships and consistently deliver a high level of customer satisfaction.

• Support onboarding of new customers and guide them through RWS solutions, workflows, and processes.

• Participate in customer meetings, provide project updates, and ensure follow-up actions are completed on time.

Financial & Commercial Management

• Ensure effective financial management across projects and programs.

• Monitor project budgets, profitability, and work-in-progress (WIP).

• Raise and manage purchase orders (POs) and sales orders (SOs).

• Ensure timely customer invoicing and support debt collection activities.

• Prepare accurate budget forecasts and financial submissions.

• Deliver projects in line with agreed margin and profitability targets.

Risk & Issue Management

• Identify project risks, challenges, and opportunities.

• Proactively manage issues and escalate concerns when appropriate.

• Implement mitigation plans to ensure successful project delivery.

Documentation & Compliance

• Maintain accurate project documentation, including:

• Budgets

• Version control

• Purchase orders

• Invoicing records

• Project archives

• Ensure compliance with ISO standards, quality processes, and internal governance requirements.

• Follow established project management methodologies and operational procedures.

Collaboration & Continuous Improvement

• Work closely with cross-functional teams to coordinate project activities and resolve issues.

• Support continuous improvement initiatives by identifying best practices and operational efficiencies.

• Ensure accurate utilization and capacity management data is maintained within relevant systems and tools.

• Contribute positively to a collaborative team environment.

Operational Excellence

• Adhere to company processes, systems, and reporting requirements.

• Support data accuracy for operational planning and decision-making.

• Promote efficiency, quality, and continuous improvement across customer accounts and internal operations.

People Development

• Share knowledge and best practices with colleagues and junior team members.

• Support mentoring, shadowing, and on-the-job learning initiatives.

• Help identify training needs within the team.

• Take ownership of personal development and actively participate in performance and career development discussions.

Required Knowledge & Understanding

• Strong understanding of:

• Project Management principles

• Risk Management

• ISO standards and compliance requirements

• Customer service and account management practices

• Understanding of matrix organizations and cross-functional collaboration.

• Knowledge of customer industries, business objectives, organizational structures, and stakeholder management.

Skills & Experience

•

• Strong customer-facing communication skills.

• Professional verbal and written communication.

• Presentation and stakeholder management skills.

• Ability to explain complex technical or linguistic concepts to non-technical audiences.

• Strong planning, organization, and time management skills.

• Effective problem-solving and troubleshooting abilities.

• Risk assessment and escalation management.

• Ability to work collaboratively across multiple teams and locations.

• Bachelor's degree or equivalent in Business, Languages, or a related field.

• 3 to 5 years of customer-facing project management experience in a similar or related industry.

• Experience managing project budgets, schedules, resources, and customer relationships.

• Certified user of RWS tools and technologies (preferred).

Key Behaviours

• Professional and role-modeling RWS values.

• Proactive, responsive, and customer focused.

• Committed to quality, compliance, and continuous improvement.

• Strong team player with a collaborative mindset.

• Adaptable and flexible in a fast-paced environment.

• Accountable, organized, and results oriented.

Life at RWS

Life at RWS - If you like the idea of working with smart people who are passionate about growing the value of ideas, data and content by making sure organizations are understood, then you’ll love life at RWS.

Our purpose is to unlock global understanding. This means our work fundamentally recognizes the value of every language and culture. So, we celebrate difference, we are inclusive and believe that diversity makes us strong. We want every employee to grow as an individual and excel in their career.

In return, we expect all our people to live by the values that unite us: to partner, putting clients fist and winning together, to pioneer, innovating fearlessly and leading with vision and courage, to progress, aiming high and growing through actions and to deliver, owning the outcome and building trust with our colleagues and clients.

RWS embraces DEI and promotes equal opportunity, we are an Equal Opportunity Employer and prohibit discrimination and harassment of any kind. RWS is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. All employment decisions at RWS are based on business needs, job requirements and individual qualifications, without regard to race, religion, nationality, ethnicity, sex, age, disability, or sexual orientation. RWS will not tolerate discrimination based on any of these characteristics.

RWS Values

Get the 3Ps right – Partner, Pioneer, Progress – and we´ll Deliver together as RWS.

Recruitment Agencies: RWS Holdings PLC does not accept agency resumes. Please do not forward any unsolicited resumes to any RWS employees. Any unsolicited resume received will be treated as the property of RWS and Terms & Conditions associated with the use of such resume will be considered null and void.