Technical Business Analyst 1

SECURITY EQUIPMENT SUPPLY

TECHNICAL BUSINESS ANALYST

JOB DESCRIPTION 

SEPTEMBER 2026

 

The following is the basic job description for the position noted above. Any alterations, substitutions, or additions must be approved in writing by the following people: People & Culture Manager and Director of Operations. This position reports directly to the Director of Operations. 

Job Classification:  Exempt 

Job Summary:  The Technical Business Analyst plays a key role in connecting business needs with technology solutions. Working within the Technology Department, this position supports integrations, ERP enhancements and upgrades, automation initiatives, and third-party applications while partnering closely with business teams, vendors, and technology partners to deliver effective solutions.

Essential Functions: 

• Work as a liaison between SES, technology partners and vendors to gather, analyze, document, and support the completion of enterprise-level requirements and projects. 
• Collaborate and communicate with internal departments and translate business needs to external parties to achieve business requirements. 
• Develop and manage the implementation and testing of user stories throughout the development lifecycle.   
• Support enterprise integration efforts by utilizing and maintaining Power Platform and Boomi (iPaaS). 
• Build, test, and rollout business templates through Docentric. 
• Identify business pain points and leverage existing internal tools to resolve these issues. 
• Document business processes, process improvements, workflows, and systems design across development lifecycle. 
• Test ERP updates, integrations, and automations to ensure accuracy, efficiency, and security across platforms

Physical Demands:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is occasionally required to use hands and fingers, handle or feel objects, tools or controls; reach with hands and arms.  The employee must occasionally lift and/or move objects up to twenty-five pounds.  

Metrics for Success: 

• 100% of assigned user stories delivered within committed sprint/timeline.
• Zero critical defects found in ERP updates, integrations, or automations within 30 days of deployment.
• At least 90% of Power Platform and Boomi (iPaaS) integrations pass testing without post-deployment rework
• At least 3 business processes, workflows, or systems design documents completed and kept current per quarter.
• Requirement change requests after stakeholder sign-off reduced to fewer than 10% of scoped items per project.
• Positive feedback from internal departments and external partners/vendors on clarity of translated requirements.

Education and Experience:

•  Associate or bachelor's degree (preferred Business, Finance, IT, or Data Analytics).
• Strong attention to detail and organizational skills.
• Comfortable using Microsoft Suite
• Ability and willingness to learn new technologies and skillsets.
• Ability to troubleshoot and pinpoint technical issues.
• Good communication and problem-solving skill.
• Ability to manage multiple priorities.
• Experience working in an enterprise environment, using Agile or Scrum methodologies.
• Basic familiarity with API testing and authentication protocols.
• Experience authoring technical documentation.
• Familiarity with enterprise-level ERP systems and ecommerce platforms.
• Experience with data manipulation techniques (i.e. content enrichment, data translation, or data cleansing).

Other Duties: 

Please note that this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without reasonable notice.