Business Systems Analyst

About Dunmore International Corp 

Acquired by Steel Partners in February 2018 as part of the Diversified Industrial Segment, Dunmore manufactures innovative technical films for Aerospace, Automotive, Commercial Graphics, Packaging applications. Dunmore has deep expertise in novel coatings, films and multi-layer laminates based on 14,000 unique chemistries and constructions, and significant experience in handling foils, plastics and fabrics.  As a trusted Industry partner for over 50 years, Dunmore collaborates with customers in high growth markets to design, develop and manufacture a range of highly engineered value-added product solutions.  Dunmore clients include several Fortune 500 companies across 25+ countries and is a Gold Level Supplier to one of the world’s largest aircraft manufacturers.  Dunmore’s mission is to delight its customers through technical innovation, high levels of service and open collaboration to solve difficult application problems.   

 

Summary 

The Business Systems Analyst, Plex MES & Business Applications is responsible for supporting, configuring, and improving Dunmore’s Plex MES environment and related business applications. This role will serve as the primary day-to-day application support resource for Plex MES, with responsibility for user support, issue triage, configuration coordination, data quality, reporting, documentation, training, and post-go-live stabilization. 

 

This position sits within IT but works directly with Operations, Engineering, Quality, Purchasing, Receiving, Shipping, Finance, Sales, and Customer Service to ensure Plex MES supports Dunmore’s manufacturing and business processes. The role may also support other business systems, including Salesforce, Asana, and internally developed applications, but Plex MES is the primary focus. 

 

Essential Duties and Responsibilities 

• Serve as the primary IT application support resource for Plex MES after implementation and go-live. 

• Support Plex MES functionality across manufacturing, inventory, purchasing, receiving, shipping, quality, engineering, scheduling, and finance-related processes. 

• Partner with business teams to understand processes and translate business needs into system configuration, workflow, reporting, training, and support requirements. 

• Support Plex configuration and process setup, including users, roles, workflows, labels, reports, master data, control plans, part specifications, routings, BOMs, work centers, suppliers, customers, inventory locations, and related system data. 

• Support shop floor execution processes, including Control Panel, production reporting, source material loading, scrap reporting, lot tracking, labels, scanners, and printer coordination. 

• Act as an escalation point for Plex-related issues beyond basic help desk support. 

• Triage user issues, determine whether the root cause is training, process, data, configuration, access, hardware, integration, or vendor-related. 

• Coordinate issue resolution with IT, business super users, Plex/Rockwell, and other external partners as needed. 

• Support role-based access requests in alignment with IT security standards and internal control requirements. 

• Maintain and improve Plex documentation, work instructions, training guides, process maps, and support materials. 

• Train end users and support adoption across departments, especially during post-go-live stabilization and process changes. 

• Support data governance activities, including data standards, validation, cleanup, uploads, migration support, and ongoing master data quality. 

• Assist with reporting, dashboards, data extracts, and analysis to support business operations and leadership visibility. 

• Support system testing for upgrades, enhancements, configuration changes, workflows, integrations, labels, and reports. 

• Help coordinate business application changes through proper change control, testing, approval, and communication. 

• Support related business applications such as Salesforce, Asana, and internally developed systems as needed. 

• Help improve consistency in how business applications are used across departments. 

• Assist with integrations and data flows between Plex, ERP, HR, CRM, reporting tools, and other business systems. 

• Participate in business process improvement initiatives where systems, data, workflows, or reporting are impacted. 

• Other duties as needed or required. 

Qualifications

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. 

 

Knowledge, Skill, and Abilities 

• Hands-on knowledge of ERP systems or MES, including core workflows such as parts, BOMs, routings, work centers, inventory, production reporting, purchasing, receiving, shipping, quality, and finance-related transactions. 

• Strong understanding of manufacturing processes, including shop floor execution, inventory control, lot tracking, traceability, scheduling, quality checks, labels, and material movement. 

• Ability to support (MES/ERP) system configuration, user troubleshooting, testing, documentation, reporting, and post-go-live stabilization. 

• Working knowledge of master data, including part data, supplier data, customer data, BOMs, routings, approved suppliers, work centers, inventory locations, and user/security setup. 

• Ability to translate business needs into system requirements, configuration changes, process improvements, workflows, reports, and training materials. 

• Strong analytical and problem-solving skills, with the ability to identify whether issues are related to process, data, training, configuration, access, hardware, integration, or vendor support. 

• Strong data skills, including data validation, cleanup, imports, exports, Excel analysis, CSV files, and basic reporting. 

• Proficiency in SQL, including advanced JOINs, subqueries, and window functions for data analysis 

• Ability to work cross-functionally with Operations, Engineering, Quality, Purchasing, Receiving, Shipping, Finance, Sales, Customer Service, and IT. 

• Ability to support shop floor technology in coordination with IT, including label printers, scanners, workstations, browser issues, and user access. 

• Ability to create and maintain clear documentation, work instructions, training materials, test scripts, and support procedures. 

• Strong communication skills, including the ability to explain system issues and technical concepts to non-technical users. 

• Strong attention to detail, especially when working with system configuration, master data, security roles, labels, quality checks, and production transactions. 

• Ability to manage multiple priorities, support urgent production issues, and escalate appropriately to IT leadership, business owners, vendors, or implementation partners. 

 

Education and Experience 

• Bachelor’s degree in Information Systems, Computer Science, Business, Engineering, or related field preferred.  

• 3–7 years of experience supporting or implementing business systems (ERP, MES, CRM, or similar platforms) in a manufacturing or industrial environment. 

• Experience with manufacturing processes such as parts, BOMs, routings, work centers, inventory, production reporting, purchasing, receiving, shipping, quality, or costing. 

• Experience supporting cross-functional business users across Operations, Engineering, Quality, Supply Chain, Finance, Sales, Customer Service, and IT. 

• Experience with system testing, user training, documentation, process improvement, and change support. 

• Experience with data cleanup, data validation, uploads, imports/exports, Excel, CSV files, or reporting. 

• Hands-on experience with Plex MES is strongly preferred, preferably including implementation, configuration, post-go-live support, user troubleshooting, reporting, workflows, or master data support. 

• Experience with Salesforce, Asana, SQL, reporting tools, integrations, APIs, or internally developed systems preferred. 

• Prior experience in a manufacturing, aerospace, technical films, converting, coating, laminating, or regulated quality environment preferred. 

 

 

Physical Demands - OFFICE / TRAVEL 

• Standing/Sitting 50/50% 

• Walking/Bending/Stooping 30% 

• Lifting Requirements: 25 pounds  

• Travel by air, rail, auto (10% of time) 

• Work in manufacturing area, QA lab and office areas 

• Exposures - Odors, Fumes, Noise, Chemicals, Temperature, Vision strain, Moving parts. 

 

Dunmore International Corp. is an equal opportunity employer. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy or any other protected characteristic as outlined by federal, state, or local laws. This policy applies to all employment practices within our organization, including hiring, recruiting, promotion, termination, layoff, recall, leave of absence, compensation, benefits, training, and apprenticeship. Dunmore makes hiring decisions based solely on qualifications, merit, business needs at the time.