Senior Engineer, DevOps

Job Description:

Job Title: Senior Engineer, DevOps (3-4 Yrs)

Location: Indore (Onsite)

Why should you choose us?

Rakuten Symphony is reimagining telecom, changing supply chain norms and disrupting outmoded thinking that threatens the industry’s pursuit of rapid innovation and growth. Based on proven modern infrastructure practices, its open interface platforms make it possible to launch and operate advanced mobile services in a fraction of the time and cost of conventional approaches, with no compromise to network quality or security.

Rakuten Symphony has operations in Japan, the United States, Singapore, India, South Korea, Europe, and the Middle East Africa region. For more information, visit: https://symphony.rakuten.com.

Building on the technology Rakuten used to launch Japan’s newest mobile network, we are taking our mobile offering global.

To support our ambitions to provide an innovative cloud-native telco platform for our customers, Rakuten Symphony is looking to recruit and develop top talent from around the globe. We are looking for individuals to join our team across all functional areas of our business – from sales to engineering, support functions to product development.

 Let’s build the future of mobile telecommunications together!

 About Rakuten Group, Inc. (TSE: 4755) is a global leader in internet services that empower individuals, communities, businesses and society. Founded in Tokyo in 1997 as an online marketplace, Rakuten has expanded to offer services in e-commerce, fintech, digital content and communications to 2 billion members around the world. The Rakuten Group has over 30,000 employees, and operations in 30 countries and regions. For more information visit https://global.rakuten.com/corp/.

What Do We Expect From You

We are seeking a proactive DevOps Engineer with 3–4 years of hands-on experience in production environments. The ideal candidate possesses a strong automation-first mindset, expert troubleshooting capabilities, and proficiency with modern DevOps tooling and cloud-native practices.

Key Requirements:

• Cloud: Strong hands-on experience with AWS, Azure, or GCP; networking, IAM, compute, storage, load balancing, and monitoring.

• Kubernetes & Containers: Strong Kubernetes and Docker experience; deployments, networking, storage/PVC, RBAC, Helm, troubleshooting, and Production operations.

• CI/CD & GitOps: Jenkins/GitHub Actions/GitLab CI/Azure DevOps; deployment automation, rollback, artifact management; Argo CD/GitOps preferred.

• Infrastructure as Code: Strong Terraform experience; modules, state management, reusable infrastructure. Ansible is a plus.

• Automation: Strong Python or Bash/Shell scripting with an automation-first mindset.

• Observability/SRE: Prometheus, Grafana, ELK/OpenSearch, OpenTelemetry or equivalent; metrics, logs, traces, alerting, SLI/SLO, incident management, and RCA.

• Linux & Networking: Strong Linux fundamentals; TCP/IP, DNS, HTTP/HTTPS, routing, VPN, load balancers, firewalls/security groups.

• Databases & Messaging: Working knowledge of PostgreSQL/MySQL, Redis, Kafka, or equivalent technologies.

• DevSecOps: IAM/RBAC, secrets management, vulnerability/image scanning, TLS, SBOM, artifact security, and supply-chain security.

• HA/DR: Understanding of High Availability, Disaster Recovery, backups, failover, and business continuity.

Modern Technology Exposure:

• AI-assisted DevOps: Using AI tools for automation, troubleshooting, log analysis, documentation, and productivity.

• AI/LLM Infrastructure: Basic understanding of containerized AI workloads, model serving, inference, GPU/resource management, scalability, and cost.

• MLOps/LLMOps: Awareness of model deployment, versioning, pipelines, monitoring, evaluation, and lifecycle management.

• Platform Engineering: Internal Developer Platforms, self-service infrastructure, reusable templates, GitOps, and developer experience.

• FinOps: Awareness of cloud cost optimization and resource efficiency.

• Deep ML expertise is not mandatory; awareness and the ability to work with AI/ML teams is preferred.

Key Responsibilities:

• Build and operate reliable Cloud and Kubernetes platforms.
• Develop CI/CD and infrastructure automation.
• Troubleshoot Production incidents and drive them through RCA to permanent resolution.
• Implement observability, HA, DR, backup, and security practices.
• Automate repetitive operational activities.
• Improve reliability, scalability, performance, security, and cost efficiency.
• Collaborate with Development, Platform, Cloud, Security, and Product teams.
• Maintain documentation/runbooks and eliminate single-person dependencies through knowledge sharing.

Rakuten Shugi Principles:

Our worldwide practices describe specific behaviours that make Rakuten unique and united across the world. We expect Rakuten employees to model these 5 Shugi Principles of Success.

• Always improve, always advance. Only be satisfied with complete success - Kaizen.
• Be passionately professional. Take an uncompromising approach to your work and be determined to be the best.
• Hypothesize - Practice - Validate - Shikumika. Use the Rakuten Cycle to success in unknown territory.
• Maximize Customer Satisfaction. The greatest satisfaction for workers in a service industry is to see their customers smile.
• Speed!! Speed!! Speed!! Always be conscious of time. Take charge, set clear goals, and engage your team.