Associate Technical Writer
Harris Computer · Louisiana, United States
Software Development · 10,001+ employees
19 h ago
Remote
Junior (0-2 yrs)
Full-time
United States
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About the role
The associate technical writer will write and edit user-facing documentation while collaborating with developers and product managers to ensure accuracy. They will also utilize AI tools to generate content drafts and maintain the company's knowledge base.
What they look for
Technical writing
Content writing
Editing
Proofreading
ClickHelp
Markdown
Confluence
AI tools
LLM tools
Documentation
Software development concepts
SaaS
HTML
CSS
Microsoft Style Guide
Requirements
Candidates should have 1-2 years of experience in technical or content writing and possess strong editing skills. A bachelor's degree in a relevant field such as English, Communications, or Computer Science is required.
Benefits
Fully remote team
Flexible working hours
Mentorship opportunities
Growth opportunities
Full description
What You'll Do
- Learn the product delivery life cycle and how to monitor documentation progress within it
- Write and edit user-facing documentation, including user guides, technical reference guides, and release notes
- Collaborate with software developers, solution/product managers, and support and services teams to gather technical information and keep documents accurate and up to date
- Help maintain and organize our documentation site/knowledge base in ClickHelp
- Review and edit content for clarity, consistency, grammar, and adherence to our style standards
- Use AI/LLM tools to generate first-draft content from source materials (such as specs, support tickets, and transcripts), then edit, fact-check, and fill in gaps to produce polished, accurate documentation
- Incorporate feedback from user testing, support tickets, and customer questions to improve existing content
- Contribute to larger documentation projects such as content audits, migrations, or restructuring efforts
What We're Looking For
- 1–2 years of experience in technical writing, content writing, or a related field (internships and academic experience count)
- Strong writing, editing, and proofreading skills, with an eye for clarity and consistency
- Ability to break down complex or technical information into simple, user-friendly language
- Comfort working with tools like ClickHelp, Markdown, Confluence, or similar documentation platforms
- Good organizational skills and ability to manage multiple projects/deadlines
- Curiosity and willingness to learn new technical concepts and tools
- Bachelor's degree in English, Communications, Technical Writing, Computer Science, or a related field or equivalent practical experience
Nice to Have
- Familiarity with software development concepts or SaaS products
- Basic understanding of HTML/CSS with the ability to view and understand underlying HTML source code
- Experience with generating and manipulating screenshots and diagrams
- Exposure to an industry-recognized style guide, such as the Microsoft Style Guide
Why Join Us
- Fully remote team with flexible working hours
- Mentorship and growth opportunities within a supportive team
- Opportunity to shape how customers experience and understand our product
