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Pixida Portugal

Technical Support Engineer

Pixida Portugal Porto, Portugal

IT Services and IT Consulting · 201-500 employees

8 h ago
support-engineer Mid (2-5 yrs) Full-time Portugal
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About the role

The Technical Support Engineer will monitor and maintain Teleservices systems while configuring market-specific parameters. They will also document system issues, track them in JIRA, and collaborate with IT teams to resolve customer-reported incidents.

What they look for

Technical support Telematics Aftersales features Jira ITSM SQL Java Python Traceanalyse System configuration Incident resolution Root-cause analysis Documentation Communication Coordination

Requirements

Candidates must hold a technical degree or equivalent qualification and possess fluent English skills. Experience with ticketing systems like Jira or Confluence is required, with knowledge of SQL and scripting languages considered a plus.

Benefits

Gym subsidy Health workshops Sport events Public transportation support Language courses Training programs Supportive lunch provisions

Full description

Are you fascinated by Telematics and Aftersales Features and like to get in contact with a lot of different counterparts? Do you have a passion for state-of-the-art vehicles and want to help shape the driving experience of tomorrow? Would you like to support these areas as a Tecnical Support Engineer and ensure the readiness of new features in upcoming vehicle generations? Then we’d love to hear from you!

Tasks

  • Support the monitoring and maintenance of Teleservices systems, including configuring market-specific parameter settings.
  • Assist with tracking key performance indicators (KPIs) and maintaining accurate system and process documentation.
  • Help maintain production environments, including user access management and basic system configuration tasks.
  • Identify and document system issues, track them in JIRA/ITSM, and collaborate with IT teams to support issue resolution.
  • Assist in analyzing market and customer-reported issues, contributing to root-cause analysis and supporting end-to-end incident resolution.

Requirements

  • Completed technical degree/education or a comparable qualification with relevant experience.
  • English fluently.
  • Experience working with ticketing systems such as Jira, Confluence, or similar tools.
  • Knowledge of SQL, basic scripting (Java, Python) and Traceanalyse is a plus.
  • Communication and coordination skills.
  • Curious to learn and understand dynamic software features.

Benefits

  • We support your health with attractive offers like gym subsidy, health workshops, sport events,…
  • We support you in the public transportation, e.g Deutschlandticket, Mobility Voucher.
  • We support, offer and cover the cost of language courses from level A1 to C1.
  • We support you to help you grow individually by a variety of training programs
  • Enjoy daily supportive lunch provisions.

Apply now!

Pixida is proud to be an Equal Opportunity Employer! We are committed to a work environment that supports, inspires and respects all individuals and in which all aspects of employment are applied without discrimination. Therefore we encourage all individuals to apply! Please provide your CV (already with certificates, employer's references, etc.) In addition, we ask you to provide information about your possible start date, salary expectations and language skills.

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