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The Solutions Team Inc

IT Support Engineer III

The Solutions Team Inc Jackson, Mississippi, United States

IT Services and IT Consulting · 11-50 employees

Aug 10
support-engineer Senior (5-10 yrs) Full-time United States
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About the role

The IT Support Engineer III is responsible for advanced troubleshooting, complex escalations, and project execution across client environments. They will lead infrastructure, cloud, and security projects while serving as a senior technical advisor to clients.

What they look for

Advanced troubleshooting Windows Server Microsoft 365 Networking Healthcare IT Dental IT Project execution Technical documentation PowerShell Scripting macOS support iOS support Imaging systems Cloud infrastructure Security projects

Requirements

Candidates must have 5 or more years of IT support experience with advanced expertise in Windows Server, Microsoft 365, and networking. Experience in healthcare or dental IT environments is preferred.

Benefits

Paid Time Off Paid holidays Health insurance Employee recognition and rewards program Cell phone stipend Company-provided equipment and tools Ongoing training and professional development

Full description

Description

Position Overview

The IT Support Engineer III is a senior technical role responsible for advanced troubleshooting, complex escalations, and project execution across nationwide client environments, with a strong emphasis on healthcare and dental IT systems.

Key Responsibilities & Daily Tasks

  • Handle advanced escalations from lower-level engineers
  • Diagnose and resolve complex server, networking, and infrastructure issues
  • Support healthcare and dental software applications and imaging systems
  • Lead and execute infrastructure, cloud, and security projects
  • Act as a senior technical advisor to clients
  • Maintain detailed technical documentation and system diagrams

Requirements

Required Skills & Qualifications

  • 5 or more years of IT support experience
  • Advanced expertise in Windows Server, Microsoft 365, and networking
  • Strong project execution and communication skills

Preferred Qualifications

  • Healthcare or dental IT experience
  • Advanced PowerShell or scripting knowledge
  • macOS and iOS support experience

Benefits & Perks

  • Paid Time Off program in accordance with company policy
  • Company-observed paid holidays
  • Health insurance options available to eligible employees
  • CrewHu employee recognition and rewards program
  • $50 monthly cell phone stipend
  • Company-provided equipment and tools
  • Ongoing training and professional development opportunities

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