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Unison Group

Application Support Engineer (Java)

Unison Group Singapore, Singapore

Business Consulting and Services · 11-50 employees

4 h ago
java Senior (5-10 yrs) Full-time Singapore
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About the role

The role involves handling incident tickets, troubleshooting application issues, and conducting root cause analysis to ensure minimal productivity impact. You will collaborate with development and infrastructure teams to implement long-term solutions and support various testing and deployment activities.

What they look for

Java Kotlin J2EE MySQL Oracle SQL PLSQL Jasper Report RESTful APIs SOAP XML Linux AWS Kubernetes Docker Spring Boot

Requirements

Candidates must have at least 5 years of hands-on experience with Java, J2EE, SQL, and various cloud-based technologies. Proficiency in Linux, microservices architecture, and container orchestration tools like Kubernetes and Docker is required.

Full description

·     Primary responsible to handle all Incident tickets that are raised, till to closure

·     Troubleshoot, diagnose and resolve application-related issues reported by Users, ensuring timely resolution and minimal impact on productivity

·     To conduct root cause analysis of an issue and post-mortem to identify and prevent the same issue happening in future

·     Documenting the solutions and workarounds for future reference

·     Collaborate with various teams, including Developers and Infrastructure teams to resolve complex issues and implement long-term solutions

·     Assist in Operational tasks such as day-to-day support

·     Escalate critical and unresolved issues to higher level support teams and actively follow up on the progress until the problem is resolved

·     Report status and progress to technical lead/manager on a regular basis

·     Work with the technical lead to ensure the technical support provided to users/testers is within the agreed SLA (24 x 7)

·     Maintain a positive mindset to provide continuous support and the application of tools for monitoring, management and optimization of support

·     Participate in enhancement of the applications (including documentation and testing)

·     Present and provide regular updates on work matters to team and users / customers

·     Prepare/ update the relevant documentation related to the project / change appropriately

·     Support application testing investigations in testing environments

·     Support annual industry testing, testing regulatory requirements, VAPT (Vulnerability Assessment Pen Test), APT (Application Pen Test), APIPT (API Pen Test) in testing environments and production environments

·     Assist in deploying applications to testing and production environments

·     Technically with at least 5 years of hands-on experience in Java, Kotlin, J2EE/JEE, MySQL, Oracle, SQL/ PLSQL, Jasper report, APIs (RESTful and SOAP) and/or XML.

·     Understanding of Linux OS such as RHEL and Unix shell scripting.

·     Experience in AWS services (CloudWatch, KMS, S3, RDS, EKS, ec2, ALB, Api Gateway)

·     Knowledge of Cryptographic concepts like Encryption Keys and SSL certificates is a plus.

·     Understanding the micro services architecture & containers & orchestration services like Kubernetes and Docker

·     Cloud-based architecture and DevSecOps technologies are a plus.

·     Experience in Spring 4.x / 5.x / 6.x and Struts 2.x frameworks, Spring Boot and/or Spring Batch, Spring Integration would be added advantage.

·     Ability to work under pressure and to handle tight SLAs

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