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Chubb

Application Support Engineer

Chubb Cairo, Cairo, Egypt

Insurance · 1,001-5,000 employees

3 h ago
support-engineer Junior (0-2 yrs) Full-time Egypt
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About the role

The Software Support Engineer will provide technical support for internal applications, troubleshoot user-reported issues, and monitor system performance. They will also collaborate with development teams to resolve complex issues and assist in testing new features and system enhancements.

What they look for

Technical support Troubleshooting System monitoring SQL Java Python JavaScript Oracle APIs Excel Power BI Ticketing systems Problem-solving Analytical skills Communication Attention to detail

Requirements

Candidates must hold a bachelor's degree in Computer Science, Information Technology, or a related field. Proficiency in basic programming, SQL, and familiarity with database systems and ticketing tools is required.

Benefits

Collaborative team environment Exposure to real business systems Mentorship from experienced engineers Career growth path

Full description

We are seeking a motivated and detail-oriented Software Support Engineer to join our IT team. This role is ideal for entry-level candidates who are passionate about technology and eager to build a career in software support and system operations.

The Software Support Engineer will be responsible for supporting internal applications, troubleshooting technical issues, and collaborating with development and business teams to ensure smooth system operations.

Key Responsibilities:

  • Provide technical support for internal software applications and systems.
  • Investigate, troubleshoot, and resolve user-reported issues in a timely manner.
  • Monitor system performance and ensure availability and reliability.
  • Work closely with development teams to escalate and resolve complex issues.
  • Assist in testing new features, bug fixes, and system enhancements.
  • Maintain documentation for issues, solutions, and system configurations.
  • Support data validation, basic queries, and reporting tasks (SQL-based).
  • Communicate effectively with business users to understand and resolve issues.
  • Participate in system deployments and post-release support.

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