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VANGUARD CHARITABLE ENDOWMENT PROGRAM

Digital Experience Product Manager

VANGUARD CHARITABLE ENDOWMENT PROGRAM Malvern, Pennsylvania, United States

Philanthropy · 51-200 employees

17 h ago
product-manager Senior (5-10 yrs) Full-time United States
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About the role

The Digital Experience Product Manager leads the end-to-end client journey across digital channels to drive business goals and organizational mission. They are responsible for prioritizing the journey backlog, coordinating with cross-functional teams, and utilizing data to continuously improve the client experience.

What they look for

Digital product management Journey mapping Agile delivery Backlog management Stakeholder communication Data-driven problem solving User experience Cross-functional collaboration Product ownership Jira Trello Quality control Omnichannel strategy Client feedback analysis

Requirements

Candidates must have at least 7 years of experience in digital product ownership or journey management. A bachelor's degree in business, technology, design, or a related field is required, with preference given to those with agile and human-centered design training.

Full description

JOB SUMMARY

The Digital Experience Product Manager leads the end-to-end client journey across digital channels to deliver seamless experiences that advance Vanguard Charitable’s mission and business goals. The role stewards the digital journey vision, partners with the CX working group, and enables delivery through product ownership and cross-functional collaboration.

ESSENTIAL JOB FUNCTIONS

  • Lead digital journey strategy and delivery aligned to client needs and organizational goals. (25%)
  • Drive UX-aligned continuous improvement; support testing, quality control, and monitoring for a stable experience. (20%)
  • Own and prioritize the journey backlog; lead refinement and grooming. (15%)
  • Translate vision into plans and deliverables with the Product Manager and stakeholders. (15%)
  • Coordinate with CX, technology, design, and operations to deliver a consistent omnichannel experience. (15%)
  • Advocate for clients using feedback, data, and journey analytics to measure outcomes and improve. (10%)

QUALIFICATIONS

Education & Training

  • Bachelor’s degree in Business, Technology, Design, or related field; advanced degree a plus.
  • Agile and human-centered design training preferred.
  • Financial services/technology or other client-focused experience preferred.

Licensure & Certification

  • Certifications (e.g., CSPO) a plus.

Knowledge, Skill, and Ability

  • CX/journey mapping and digital product delivery expertise.
  • Agile delivery, backlog management, and prioritization; Jira/Trello preferred.
  • Data-driven problem solving; measure outcomes and iterate improvements.

Experience

  • 7+ years in digital product ownership/journey management (or similar).
  • Cross-functional delivery experience; strong stakeholder communication and prioritization.

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