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Atreo

Sr. Project Manager

Atreo United States · $110K–$130K/yr

Pharmaceutical Manufacturing · 51-200 employees

Oct 22
project-manager Senior (5-10 yrs) Full-time United States
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About the role

Serve as the primary client advocate and contact for RTSM study applications, coordinating data uploads, UAT, go-live, sponsor communications, and ongoing client support. Develop training materials and deliver training, escalate and monitor system issues, participate in audits, and maintain client relationship health.

What they look for

Project Management Client Relationship Management RTSM Clinical Trials User Acceptance Testing Data Management Data Upload Coordination Go-Live Management Clinical Supplies Customer Support Training Development Audit Participation Issue Monitoring Communication Leadership Supply Chain Management

Requirements

A bachelor’s degree in life sciences, supply chain management, or information technology—or equivalent experience—is required, along with professional technical support experience and excellent communication skills. Clinical management experience is highly desired; supply chain and RTSM experience are advantageous.

Full description

Sr. Project Manager

 

Overview: Atreo is committed to modernizing and simplifying the Clinical Trials process through our revolutionary RTSM technology. Our mission is to create the ‘go-to’ RTSM platform for the Pharmaceutical / Biotech industry, offering advantages and efficiencies to both clients and internal team members, creating a solid foundation for clinical trial success in partnership with our Clients. The Project Manager is the principal client advocate between Atreo and our partners. Responsibilities:

  • Primary client contact for day-to-day operations in support of RTSM applications starting at User Acceptance Testing (UAT).
  • Develop, implement and oversee sponsor communication plans, including service level agreements, data management, and support procedures, per Atreo SOPs.
  • Coordinate efforts towards data uploads (users, sites, randomization lists, etc.) in the different environments.
  • Oversee client UAT and go-live.
  • Consult with client clinical supplies and operations leads to support system usage.
  • Customer Support point of escalation for any system or support issues where required; develop training materials and train Customer Support staff on study application support procedures and client standards.
  • Develop client and site system training manuals and deliver study training for clinical team
  • Monitor study issues for trends to enhancement opportunities or additional training needs
  • Participate in client audits
  • Responsible for the health of the client relationships and tracking client Health Scores

Requirements:

  • Professional technical support experience
  • Strong communication skills
  • Education and/or Certification Requirements:
  • The candidate must possess at minimum a bachelor’s degree in a life sciences, supply chain management, or information technology field, or equivalent experience.

Other Skills / Requirements:

  • Clinical management experience is highly desired.
  • Supply chain experience is a plus.
  • Experience with RTSM is a plus.
  • Leadership Competencies; Client focused, solutions focused, proactive, responsive, organized, highest quality deliverables. Excellent verbal and written communication skills.

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