NOC Support Services Engineer- (Saudi National)- Riyadh, KSA

DeepSource Technologies Riyadh, Riyadh Region, Saudi Arabia

IT Services and IT Consulting · 51-200 employees

11 h ago

Mid (2-5 yrs) Full-time Saudi Arabia

About the role

The NOC Support Services Engineer will monitor enterprise IT infrastructure, servers, and networks to ensure service availability. They will also investigate and troubleshoot system issues while collaborating with technical teams to resolve incidents.

What they look for

IT Infrastructure Network Operations Center System Monitoring Troubleshooting Incident Management Problem Management Change Management Windows Linux Networking Service Level Agreements Analytical Skills Communication Skills Problem-solving Enterprise Monitoring Tools ITIL

Requirements

Candidates must hold a Bachelor's degree in Computer Science or a related field and possess at least two years of experience in IT or NOC operations. Proficiency in Windows and Linux operating systems, along with basic networking knowledge, is required.

Full description

We are looking for an experienced NOC Support Services Engineer to provide operational support for enterprise IT infrastructure and Network Operations Center (NOC) environments. The ideal candidate will be responsible for monitoring systems, troubleshooting infrastructure issues, supporting incident resolution, and ensuring the availability of IT services.

Key Responsibilities• Monitor enterprise infrastructure, servers, networks, and IT services.

Perform proactive monitoring and respond to system alerts and incidents.
Investigate and troubleshoot infrastructure, network, and system issues.
Escalate critical incidents to the appropriate technical teams.
Support incident, problem, and change management processes.
Ensure system availability and service continuity.
Maintain operational documentation and daily health check reports.
Collaborate with infrastructure and network teams to resolve technical issues.
Follow operational procedures and service level agreements (SLAs).

Bachelor's degree in Computer Science, Information Technology, or a related field.
+2 years of experience in IT Support, NOC Operations, or Infrastructure Support.
Experience monitoring enterprise IT infrastructure.
Knowledge of Windows and Linux operating systems.
Basic understanding of networking concepts.
Experience troubleshooting infrastructure and system issues.
Strong analytical, communication, and problem-solving skills.

Nice to Have• Experience with enterprise monitoring tools.

ITIL Foundation certification.
Experience working in a 24/7 NOC environment.
Knowledge of virtualization or cloud platforms.