Senior Software Application Engineer – Dynamics 365 Support

What success looks like in this role:

We are seeking a Senior Software Application Engineer to serve as a key escalation point for Dynamics 365, Power Platform, and Azure-hosted applications. This role is responsible for managing complex incidents, performing root cause analysis, mentoring team members, and driving continuous improvement across support processes, documentation, and service delivery.

Key Responsibilities

• Support and troubleshoot Dynamics 365 Commerce, CRM, and Case Management solutions.

• Lead investigation and resolution of complex application, integration, and data-related issues.

• Perform root cause analysis and coordinate escalations to L3 or vendor support teams when needed.

• Manage incident triage, prioritization, and resolution through ServiceNow.

• Support Power Apps, Power BI, and Azure-hosted environments.

• Create and maintain high-quality SOPs, knowledge articles, and support documentation.

• Identify recurring issues, recommend process improvements, and contribute to automation initiatives.

• Mentor and coach junior engineers while providing guidance on troubleshooting and best practices.

• Communicate effectively with stakeholders and cross-functional teams on incident status and resolution progress.

You will be successful in this role if you have:

• 5–8 years of experience supporting Microsoft Dynamics 365 Commerce, CRM, and Case Management applications.

• Strong troubleshooting, root cause analysis, and incident management experience across complex environments.

• Experience with Power Platform, including Power Apps and Power BI.

• Strong understanding of integrations, data flows, and system dependencies.

• Hands-on experience with ServiceNow, Confluence, Jira, and Azure environments.

• Ability to manage multiple priorities and take end-to-end ownership of complex issues.

• Proven experience mentoring team members and improving support processes.

• Excellent communication and stakeholder management skills.

• ITIL Foundation (v4 or v5) certification required.

Nice to Have:

• Experience with SAP or other integration platforms

• Power Automate, automation initiatives

• AI-enabled support solutions

• Certifications such as ITIL Intermediate or PRINCE2 Agile.

What do we offer?

• Hybrid working is supported

• Monthly gross 44.200 HUF cafeteria - regardless of your weekly working hours

• Home office allowance

• Private Health Insurance Generali Premium Package provided for all Unisys associates after 6-months tenure

• Last and foremost, a great team, also a lot of learning and training opportunities

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Unisys is proud to be an equal opportunity employer that considers all qualified applicants without regard to age, caste, citizenship, color, disability, family medical history, family status, ethnicity, gender, gender expression, gender identity, genetic information, marital status, national origin, parental status, pregnancy, race, religion, sex, sexual orientation, transgender status, veteran status or any other category protected by law.

This commitment includes our efforts to provide for all those who seek to express interest in employment the opportunity to participate without barriers. If you are a US job seeker unable to review the job opportunities herein, or cannot otherwise complete your expression of interest, without additional assistance and would like to discuss a request for reasonable accommodation, please contact our Global Recruiting organization at GlobalRecruiting@unisys.com or alternatively Toll Free: 888-560-1782 (Prompt 4).  US job seekers can find more information about Unisys’  EEO commitment here.