Principal Project Manager

Job Description

What you'll bring

Bring your expertise in leading complex customer programs and multi-party delivery environments, including engagements where third-party partners play a significant role in execution. You understand that customer success goes beyond delivery and includes adoption, business value, customer satisfaction, and renewal confidence. Your ability to influence stakeholders across teams, partners, and geographies, establish delivery standards, and mentor senior project managers enables consistent and high-quality outcomes.

What you'll build

As a Principal Project Manager within the GDH Engagement Delivery team, you will lead complex, multi-lifecycle customer engagements and act as a senior delivery leader across the regional PM community. You will be accountable for long-term customer outcomes, including value realization, adoption, CSAT, and renewal readiness, while ensuring delivery excellence across multiple workstreams and projects.

You will drive the team's strategic priorities by promoting measurable customer value, AI-first and Suite-first delivery, and a consistent regional operating model. You will oversee program governance, delivery consistency, risk management, and outcome realization across multiple project lifecycles.

A key responsibility is establishing and governing third-party delivery models, ensuring clear accountability, effective partner integration, and adherence to scope, quality, reporting, and commercial commitments. You will own program-level cACV and dACV accountability, track adoption milestones, and collaborate closely with SEMs and CSMs to support successful customer outcomes.

You will champion AI-first practices, SAP toolchain adoption, and Clean Core principles across all projects and partner workstreams. As a senior leader, you will mentor T2 and T3 Project Managers and contribute to the continuous improvement of delivery standards, governance models, and handover processes across GDH Engagement Delivery.

Where you belong

You will be a senior leader within the GDH Engagement Delivery team, helping shape how delivery is executed across the region. Working at the intersection of SAP delivery, partner management, customer success, and commercial performance, you will drive measurable outcomes while setting the standard for delivery excellence across the organization.

 

Skills associated with this role

Customer Orientation, Team performance management, Project Management, Conflict Management, Engagement Orchestration, Business Acumen, Complex Problem Solving, Emotional Intelligence, Influencing Skills, Strategic Thinking, Agentic AI Day-to-Day Practice, Context Engineering, AI-Assisted Automation & Prototyping, AI Adoption Capability, AI Output Quality Assurance

Additional Information

About SAP

With a global network of customers, partners, employees, and thought leaders, SAP helps the world run better and improves people’s lives.

As a leader in enterprise applications and business AI, SAP stands at the nexus of business and technology. For over 50 years, organizations have trusted SAP to bring out their best by uniting business-critical operations spanning finance, procurement, HR, supply chain, and customer experience.

 

We win with inclusion

 

SAP’s culture of inclusion, focus on health and well-being, and flexible working models help ensure that everyone, regardless of background, feels included and can run at their best. At SAP, we believe we are made stronger by the unique capabilities and qualities that each person brings to our company, and we invest in our employees to inspire confidence and help everyone realize their full potential. We ultimately believe in unleashing all talent and creating a better world.

 

SAP is committed to the values of Equal Employment Opportunity and provides accessibility accommodations to applicants with physical and/or mental disabilities. If you are interested in applying for employment with SAP and are in need of accommodation or special assistance to navigate our website or complete your application, please send an email with your request to the Recruiting Operations Team: [email protected].

 

For SAP employees: Only permanent roles are eligible for the SAP Employee Referral Program, according to the eligibility rules set in the SAP Referral Policy. Specific conditions may apply for roles in Vocational Training.

 

Qualified applicants will receive consideration for employment without regard to age, race, religion, national origin, ethnicity, gender (including pregnancy and childbirth), sexual orientation, gender identity or expression, protected veteran status, or disability, in compliance with applicable federal, state, and local legal requirements.

 

Successful candidates might be required to undergo a background verification with an external vendor.

 

AI Usage in the Recruitment Process

 

For information on the responsible use of AI in our recruitment process, please refer to our Guidelines for Ethical Usage of AI in the Recruiting Process.

 

Please note that any violation of these guidelines may result in disqualification from the hiring process.