Application Support Engineer

About the Role

We are seeking Application Support Engineers with varying levels of experience to support a diverse portfolio of enterprise applications and platforms. Depending on your experience, you will contribute to day-to-day operational support, application administration, complex troubleshooting, technical leadership and continual service improvement.

Working alongside Application Support, Architecture, DevOps and Service Management professionals, you will help maintain stable, secure and supportable services while building capability, improving customer outcomes and supporting platform lifecycle and modernisation initiatives.

As this role will be working with a Federal Government customer, Citizenship and an AGSVA Security Clearance (NV2) is required.

Key Responsibilities

• Manage or assist with incidents, service requests and technical problem resolution.

• Perform application administration, monitoring and operational support activities.

• Support testing, maintenance, patching, releases, deployments and application validation.

• Maintain operational documentation, knowledge articles and support artefacts.

• Contribute to service improvement, lifecycle planning, security, compliance and risk management activities.

• Support application onboarding, transition and knowledge management activities.

• Collaborate with technical teams and stakeholders to deliver reliable customer and service outcomes.

• At senior levels, lead complex investigations, provide technical guidance and mentor developing engineers.

• At associate levels, participate in structured training and capability development while providing hands-on operational support.

Skills & Experience

• Experience ranging from Service Desk, Contact Centre or entry-level ICT support through to advanced enterprise application and platform support.

• Strong customer service, communication, teamwork and stakeholder engagement skills.

• Analytical thinking and technical troubleshooting capability appropriate to your level of experience.

• Experience with application, web, database or infrastructure technologies is desirable.

• Knowledge of ITIL or experience working within structured service management environments is desirable.

• A commitment to learning, knowledge sharing and continual improvement.

• Experience in Government, critical infrastructure, regulated or complex operational environments is highly regarded.

Be You, Create the Future

Kinetic IT is a leading Australian technology services provider delivering Intelligent Workplace, Cloud, Cyber Security, Digital Infrastructure and IT Service Management solutions.

For more than 30 years, we have helped organisations across government, critical infrastructure, education, defence, emergency services, utilities and transport modernise platforms, strengthen cyber resilience and deliver reliable services to Australian communities.

Join more than 1,400 talented people in an inclusive, supportive culture where you can be yourself, grow your career and deliver technology outcomes that make a meaningful difference. We welcome people of all abilities, backgrounds, cultures and genders, and are proud to be an Indigenous and Veteran-friendly employer.

The Kinetic IT Difference

• Growth-focused culture – Formal training, mentoring, vendor exam support, communities of practice and regular development reviews.

• Flex your work – Hybrid options, flexible hours, mobility and part-time roles (customer needs permitting).

• Celebrate together – Social events, cultural celebrations, end-of-year functions and more.

• Wellbeing matters – Health and wellness resources, tailored leave and support options and EAP access.

• Other Perks- Access to our employee discounts platform, discounted gym membership and more.

You can learn more about our culture and crew online at https://kineticit.com.au/work-with-us/careers-at-kit/ .