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XPT Software Australia Pty Ltd

Business Analyst -Contact Center Domain

XPT Software Australia Pty Ltd Victoria, Australia

IT Services and IT Consulting · 51-200 employees

Oct 15
business-analyst Senior (5-10 yrs) Contractor Australia
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About the role

Interact with business teams to gather and refine requirements for contact center projects. Create necessary documentation to facilitate communication between project implementation and business stakeholders.

What they look for

Business Analyst Contact Center Amazon Connect Sierra.ai Sprinklr Voice Bots Chat Bot Requirements Gathering Documentation Cloud Domain

Requirements

Requires 5+ years of experience with a strong understanding of the contact center domain. Must have proficiency in Amazon Connect, Business Analyst methodologies, and experience with AI-driven contact center tools.

Full description

Must Have Skills:

  • Understanding of contact Center Cloud domain : Amazon Connect

for Voice, Sierra.ai for Voice bots and Sprinklr for Chat Bot.

  • Business Analyst skills
  • Understanding of the Contact Center domain

Nice to Have Skills:

  • enhancement of AI capabilities in our Contact Centre to

service our customers

Detailed Job Description

Mandatory Skills

· 5+ years experience

· Understanding of the Contact Center domain

· Amazon connect

· Business Analyst skills

Responsibilities

· Interact with Business teams to gather Requirements.

· Interact with Implementation / Support teams to refine requirements

· Create required documentation to communicate requirements between project implementation and Business Teams.

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