Data Analyst, Service Integrity

About the role

We are seeking a detail-oriented and analytical Data Analyst to join the data delivery team in technology within Retirement Solutions business. The successful candidate will be responsible for providing accurate and comprehensive data sets to support investigations. This role requires a strong understanding of data analysis, data management, and the ability to work collaboratively with cross-functional teams.

This is a permanent role to be based in Parramatta office but open to Melbourne location

Key Accountabilities and main responsibilities

Strategic Focus

• Assist, participate & investigate data related inquiries.

• Identify trends, patterns, and anomalies in data sets

• Collaborate with stakeholders to understand data requirements and deliver actionable insights

• Create and present detailed reports and visualisations to communicate findings effectively

• Actively seek process improvement opportunities

• Collaborate with a team consisting of experienced developers, business analysts and SME’s to produce detailed, accurate and timely reports

• Ensure reports match the specifications of business specifications

Operational Management

• Ensure the delivery of high-quality, accurate reporting

• Work directly with peers to ensure all data enquiries are managed in line with service level agreements

• Develop tools, techniques such as AI solutions, genetic algorithms in order assist the business with investigations, insights

• Participate in problem solving and collaboration and maintain healthy group dynamics

• Work closely with the resources within the technology areas to deliver cost effective solutions that meet client needs

• Assembling dashboards / data visualisations to provide insights & emerging trends

Governance & Risk

• Role model in managing risk and compliance focused culture across the team

• 100% compliance with own learning requirements

• Experience working in large and complex environments, with a practiced understanding and application of contemporary reporting and analytics tools and techniques.

• Demonstrated experience in analytical roles, including data analysis, interpretation, and deployment.

• Strong stakeholder management skills.

• Proven business and technical analytical skills, preferably in a superannuation or related environment.

• Ensure adherence and compliance with all legislative, financial, policy, procedural and quality requirements including OH&S issues

• Maintain all work meeting GS007 standards including completion of assigned quality assurance testing and follow ups

Experience & Personal Attributes

• At least 5 years of experience developing SQL scripts in Oracle or SQL Server (Azure) with strong experience in MS Excel

• Knowledge of life insurance and superannuation domain is must

• Proficiency in data analysis tools and software (e.g., SQL, Excel and Snowflake)

• Ability to articulate issues surrounding business, operational and technical risk management.

• Proven ability in taking strong ownership of deliverables and work with a team of analyst to deliver reports that highlights issues / errors in application of business rules.

• Developed organisation and planning skills with the ability to deal with demanding workloads prioritise and meet strict deadlines.

• Exceptional attention to detail, time management and organisational skills.

• Commercial, risk aware and outcomes focused.

• Ability to build relationships between teams, departments, units internally and externally to support the achievement of the team and business goals

• Highly developed organisational skills and take ownership of deliverables to produce detailed, accurate and timely reports

• Excellent communication skills

• Promote a culture of risk awareness and proactive identification of potential issues

• Coach and upskill team members in knowledge share and brown bag sessions

• Bachelor's degree in Data Science, Statistics, Computer Science, or a related field.

Nice to have

• Experience in Data Visualisation and Statistical Analysis and Power BI

Some of our Employment Benefits

• Flexible and Hybrid Working – enabling our employees to work in the office and at home

• Purchased Leave, Parental Leave, Volunteer Leave, Gender transition leave, Well-being leave

• Employee Recognition Program - to recognise people who are demonstrating our values and Company purpose.

• Talent Referral Program

• Salary Sacrificing via Superannuation

• Employee Assistance Program

• Learning & Development - Development at your fingertips via self-paced learning, including educational assistance support

• Employee discounts – Access discounted rates and offers from a variety of providers including Bupa and Microsoft!

Culture at MUFG Pension & Market Services

We are an inclusive employer whose people work collaboratively. We encourage, support and value the various talents and perspectives of our people and promote a flexible and blended work environment where our people can thrive, and their wellbeing is supported. We know that diversity drives better client outcomes, continuous improvement, and growth. Be part of our company and together we will achieve our full potential.

We treat all individuals fairly and equitably and do not discriminate on the basis of diverse characteristics including, but not limited to gender, gender identity, sexual orientation, age, ethnicity, cultural background, physical abilities/disabilities, religious or political belief, marital or family status or carers responsibilities.

How to apply

Ready to take the next step in your career? Apply now with your resume and detailed cover letter highlighting your skills, experience, and why you would be a good fit for the role. Candidates must have the relevant work rights to be considered for an opportunity at MUFG Pension & Market Services. Successful applicants will be required to complete background screening including police and employment history checks prior to commencement of employment.

MUFG Pension & Market Services is a global, digitally enabled business that empowers a brighter future by connecting millions of people with their assets – safely, securely and responsibly.

Through our two businesses MUFG Retirement Solutions and MUFG Corporate Markets, we partner with a diversified portfolio of global clients to provide robust, efficient and scalable services, purpose-built solutions and modern technology platforms that deliver world class outcomes and experiences.

A member of MUFG, a global financial group, we help manage regulatory complexity, improve data management and connect people with their assets, through exceptional user experience that leverages the expertise of our people combined with scalable technology, digital connectivity and data insights.

Our MUFG Retirement Solutions division combines its proprietary technology, process and people to deliver a comprehensive financial data solution to its superannuation clients. We support clients across all superannuation fund sectors including government, industry, retail and corporate.

By accompanying our core member and employer administration with a full range of value-added services, we offer the most comprehensive superannuation administration solution on the market. The scale, adaptability and ease of use of our proprietary systems, in conjunction with our integrated analytics offering, allow us to innovate and grow with the needs of our clients.

MUFG Pension & Market Services is building a dynamic, client focused, caring and inclusive culture that is built on the foundations of an entrepreneurial spirit, effective risk management, empathy and trust, and underpinned by its core values.

We are an inclusive employer whose people work collaboratively. We encourage, support and value the various talents and perspectives of our people and promote a flexible and blended work environment where our people can thrive and their wellbeing is supported. We know that diversity drives better client outcomes, continuous improvement, and growth. Be part of the MUFG Pension & Market Services journey and together we will achieve our full potential.

We treat all individuals fairly and equitably and do not discriminate on the basis of diverse characteristics including, but not limited to gender, gender identity, sexual orientation, age, ethnicity, cultural background, physical abilities/disabilities, religious or political belief, marital or family status or carers responsibilities.

Candidates must have the relevant work rights to be considered for an opportunity at MUFG Pension & Market Services. Successful applicants will be required to complete background screening prior to commencement of employment.