JobCubby JobCubby
Sign up
B

Technical Support Engineer

BYD Thailand Bangkok, Thailand

Jul 06
support-engineer Mid (2-5 yrs) Full-time Thailand
Create a free account to apply — email only, no card. You can also save this posting or score it against your profile with AI.

Applying here? Try the free cover letter tool — paste this posting and your résumé, no account needed.

About the role

Provide technical support and troubleshooting assistance to dealer service centers to resolve complex vehicle issues. Monitor repair quality, conduct technical investigations, and coordinate with engineering teams to improve service standards.

What they look for

Automotive Engineering Technical Support Troubleshooting Diagnostic Skills Root Cause Analysis Service Engineering After-sales Operations Communication Presentation Technical Reporting Dealer Audits Technical Training

Requirements

Requires a bachelor's degree in Automotive or Mechanical Engineering and experience in automotive technical support or after-sales operations. Candidates must possess strong diagnostic skills and the ability to travel frequently.

Full description

📍 About the role

We are looking for a Technical Support Engineer to provide technical guidance and support to dealers, improve repair quality, and assist in resolving complex vehicle issues.

🎯 What you'll be doing

  • Provide technical support and troubleshooting assistance to dealer service centers.
  • Assist dealers in diagnosing and resolving complex vehicle issues.
  • Monitor technical repair quality and after-sales service standards.
  • Conduct technical investigations and root cause analysis.
  • Support technical training and knowledge-sharing programs.
  • Coordinate with HQ and engineering teams on technical concerns.
  • Prepare technical reports and service improvement recommendations.
  • Support dealer audits and technical assessments.

✅ What you'll need

  • Bachelor's degree in Automotive Engineering, Mechanical Engineering, or related fields.
  • Experience in automotive technical support, service engineering, or after-sales operations.
  • Strong diagnostic and troubleshooting skills.
  • Good communication and presentation abilities.
  • Able to travel frequently.
  • Chinese language skills are an advantage.

Similar roles