Business Analyst - A26287

Activate Interactive Pte Ltd (“Activate”) is a leading technology consultancy headquartered in Singapore with a presence in Malaysia and Indonesia. Our clients are empowered with quality, cost-effective, and impactful end-to-end application development, like mobile and web applications, and cloud technology that remove technology roadblocks and increase their business efficiency.

We believe in positively impacting the lives of people around us and the environment we live in through the use of technology. Hence, we are committed to providing a conducive environment for all employees to realize their full potential, who in turn have the opportunity to continuously drive innovation.

We are searching for our next team members to join our growing team.

If you love the idea of being part of a growing company with exciting prospects in mobile and web technologies that create positive impact on people’s lives, then we would love to hear from you.

This is a 12 months fixed-term contract role.

What will you do?

We are looking for a practical and detail-oriented Business Analyst to support the Digital Factory Platform and product delivery teams within JTC’s Platform & Software Engineering Division. The role will help teams understand business needs, document current and future state processes, translate requirements into clear delivery artefacts, and support backlog refinement so that product teams can deliver value in a structured and accountable way.

1. Document current state and future state business processes, including process flows, value stream maps, pain points, hand-offs, decision points and improvement opportunities.

2. Facilitate and support workshops with business users, product owners, technical teams and stakeholders to elicit requirements and capture decisions, issues, actions and agreed outcomes.

3. Translate business needs into clear user stories, functional requirements, acceptance criteria and supporting documentation that development teams can act on.

4. Support product owners in backlog management, including backlog grooming, prioritisation support, refinement sessions, dependency clarification and readiness of items for delivery.

5. Prepare and maintain high-quality documentation, including requirements documents, process flows, workshop outputs, meeting notes, decision logs and traceability records.

6. Work closely with product managers, engineers, designers, operations, security and business stakeholders to clarify scope, validate requirements and ensure alignment between business objectives and delivery outcomes.

7. Identify process gaps, duplication, manual workarounds and opportunities to improve workflow efficiency, user experience and operational accountability.

8. Support testing and validation activities by helping define test scenarios, clarifying expected behaviour and ensuring delivered features meet agreed acceptance criteria.

9. Communicate requirements, process changes and delivery implications clearly to both technical and non-technical audiences.

10. Contribute to continuous improvement of business analysis practices, templates, standards and knowledge management within the Digital Factory operating model.

Required Skills and Experience

1. 5+ years of experience as a Business Analyst, Product Analyst, Process Analyst or similar role supporting digital product, platform, software or process improvement initiatives.

2. Strong ability to document current state and future state processes using process flows, value stream mapping, swimlane diagrams or equivalent techniques.

3. Hands-on experience supporting backlog management and backlog refinement in agile or product-oriented delivery environments.

4. Ability to write clear and actionable user stories, functional requirements, acceptance criteria and supporting delivery notes.

5. Strong documentation skills, with experience preparing requirements documents, workshop outputs, process artefacts, decision logs and stakeholder-facing materials.

6. Good understanding of business process analysis, requirements elicitation, prioritisation, stakeholder management and change impact assessment.

7. Comfortable facilitating discussions with business users and technical teams to clarify needs, resolve ambiguity and align on practical outcomes.

8. Ability to work with product owners and delivery teams to break down broad business needs into manageable backlog items and delivery increments.

9. Strong analytical and communication skills, with the ability to explain complex requirements, trade-offs and process changes in simple language.

10. Comfortable working in a fast-moving, agile environment where requirements evolve through discovery, delivery feedback and stakeholder validation.

Preferred Skills

1. Experience supporting digital transformation, platform delivery, enterprise systems, workflow automation or public sector technology initiatives.

2. Familiarity with agile delivery tools such as Jira, Azure DevOps, Confluence, SharePoint or equivalent platforms.

3. Experience with service design, customer journey mapping, process improvement, Lean, Six Sigma or value stream mapping practices.

4. Working knowledge of software delivery lifecycle, APIs, cloud platforms, data products or integration-heavy enterprise environments.

5. Experience preparing executive-ready summaries, decision papers, delivery updates or stakeholder communication materials.

6. Familiarity with governance, risk, compliance, audit or security considerations in enterprise or government environments.

What Success Looks Like

1. Current state and future state processes are clearly documented, validated and understood by business and delivery teams.

2. Backlog items are well-formed, prioritised and ready for refinement, estimation and delivery.

3. User stories, functional requirements and acceptance criteria are clear, testable and aligned to business outcomes.

4. Workshop outputs, decisions and action items are captured accurately and translated into practical next steps.

5. Delivery teams spend less time resolving ambiguity and more time building the right solution.

6. Business stakeholders have confidence that requirements, process impacts and delivery trade-offs are visible and well-managed.

What do we offer in return?

• Fun working environment
• Employee Wellness Program
• To work in Singapore Government Agencies projects
• We provide structured development framework and growth opportunities. (We are a “SHRI 2025 Gold winner” in “Learning & Development; Coaching & Mentoring”)

Why you'll love working with us?

If you are looking for opportunities to collaborate with leading industry experts and be surrounded by highly motivated and talented peers, we welcome you to join us. We provide all employees with equal opportunities to grow and develop with us. We believe your success is our success.

Does it sound like something you are interested in exploring further? Please be in touch with our team for an initial chat at careers@activate.sg

Activate Interactive Singapore is an equal opportunity employer. Employment decisions will be based on merit, qualifications and abilities. Activate Interactive Pte Ltd does not discriminate in employment opportunities or practices on the basis of race, colour, religion, gender, sexuality, national origin, age, disability, marital status or any other characteristics protected by law.

Protecting your privacy and the security of your data are longstanding top priorities for Activate Interactive Pte Ltd.

Your personal data will be processed for the purposes of managing Activate Interactive Pte Ltd’s recruitment related activities, which include setting up and conducting interviews and tests for applicants, evaluating and assessing the results, and as is otherwise needed in the recruitment and hiring processes.

Please consult our Privacy Notice (https://www.activate.sg/privacy-policy) to know more about how we collect, use, and transfer the personal data of our candidates. Here you can find how you can request for access, correction and/or withdrawal of your Personal Data.