Salesforce CRM Architect

Join the Ritz-Carlton Yacht Collection:  Where Every Voyage is a Symphony of Luxury

Embark on an extraordinary journey with the Ritz-Carlton Yacht Collection, an exquisite extension of the renowned Ritz-Carlton brand, dedicated to redefining ultra-luxury hospitality at sea. As a "Lady or Gentleman" of our esteemed team, you'll be entrusted with the art of delivering the impeccable "Gold Standards" that have made the Ritz-Carlton an epitome of excellence across the globe.

 

The Essence of Excellence: The Gold Standards The Gold Standards are the bedrock of the Ritz-Carlton experience, setting us apart in the industry and establishing a legacy of unparalleled service. These standards embody the values and culture that define our brand, and serve as the compass guiding our every endeavor.

 

The Employee Promise

At The Ritz-Carlton, our Ladies & Gentlemen are the most important resource in our service commitment to each other and our guests.

By applying the principles of trust, honesty, respect, integrity, and commitment, we empower and nurture talent to the benefit of each individual and the company.

The Ritz-Carlton fosters a culture where all are valued, quality of life is enhanced, individual aspirations are fulfilled, and The Ritz-Carlton Mystique is strengthened.

Join us on a journey where every day is a testament to the highest standard of luxury and service. Apply now and be part of an unparalleled legacy in hospitality.

Key Responsibilities

• Design end-to-end Salesforce / CRM architecture aligned with business goals and technology standards.
• Lead solution design for Salesforce clouds such as Sales Cloud, Service Cloud, and/or Experience Cloud.
• Translate business requirements into scalable CRM solutions and technical specifications.
• Define and maintain CRM data models, governance standards, security models, and best practices.
• Architect integrations between Salesforce and external systems using APIs, middleware, and ETL tools.
• Provide technical leadership to developers, admins, and analysts during implementation and enhancement projects.
• Review configurations, customizations, and code to ensure quality, performance, and maintainability.
• Drive CRM optimization initiatives, including automation, workflow improvements, and user experience enhancements.
• Collaborate with business stakeholders, product owners, and IT teams to deliver CRM roadmaps and transformation initiatives.
• Support data migration, system upgrades, release planning, and environment management.
• Ensure compliance with security, privacy, and regulatory requirements.
• Troubleshoot complex CRM issues and recommend long-term architectural improvements.

Required Qualifications

• Bachelor’s degree in Computer Science, Information Technology, Business Systems, or a related field.
• 5–7 years of experience in Salesforce / CRM architecture, design, and implementation.
• Strong expertise in Salesforce platform capabilities, including declarative and programmatic solutions.
• Experience with Apex, Lightning Web Components, Visualforce, and Salesforce configuration tools.
• Solid understanding of CRM architecture principles, data modeling, integrations, and security design.
• Hands-on experience with REST/SOAP APIs, middleware platforms, and third-party system integrations.

Preferred Qualifications

• Salesforce certifications such as:• Salesforce Certified Application Architect
• Salesforce Certified System Architect
• Salesforce Certified Technical Architect (preferred)
• Additional certifications in Sales Cloud / Service Cloud / Integration Architecture are a plus

• Experience with multiple CRM platforms in addition to Salesforce.
• Exposure to Agile / Scrum delivery models.
• Experience in enterprise-scale digital transformation programs.

Key Skills

• Salesforce Architecture
• CRM Strategy and Design
• Solution Architecture
• Data Modeling and Governance
• System Integrations
• Apex / LWC Development
• Security and Access Control
• Automation and Workflow Design
• Stakeholder Management
• Problem Solving and Technical Leadership

The Ritz-Carlton Yacht Collection is an Equal opportunity, inclusive employer and will consider all applicants for employment with the Company on the basis of merit, competence and qualifications without regard to race, color, religion, sex, national origin, age, disability, veteran status, sexual orientation, or any other category protected by federal, state, or local law.