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Henkel group

Salesforce Service Cloud Consultant

Henkel group Cairo, Cairo, Egypt

Manufacturing · 10,001+ employees

3 d ago
salesforce Mid (2-5 yrs) Full-time Egypt
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About the role

You will manage the global Salesforce Service Cloud platform by driving system enhancements, process improvements, and solution deployments. You will also act as a liaison between business stakeholders and the development team to ensure secure and efficient operations.

What they look for

Salesforce Service Cloud Application lifecycle management Release management IT service management Agile methodologies Azure DevOps Requirements gathering Solution design Stakeholder management Problem-solving Analytical skills Communication skills

Requirements

Candidates must have a bachelor's degree in a relevant field and at least 3 years of experience managing Salesforce applications. Proficiency in Agile methodologies, Azure DevOps, and strong stakeholder management skills are required.

Benefits

Flexible work scheme Hybrid work model Work from anywhere policy Growth opportunities Health and preventive care programs Gender-neutral parental leave Employee Share Plan Comprehensive Health Insurance Employee Assistance Programme

Full description

About this Position

As Salesforce Service Cloud Application Consultant, you will be responsible for ensuring the stable, secure, and efficient operation of the global Salesforce Service Cloud platform. You will act as a key link between business stakeholders, end users, and the development team, driving system enhancements, process improvements, and future-ready solutions that support Henkel's customer service organization worldwide.

What you´ll do

  • Serve as a key contributor across global projects, enhancements, and process improvements within Salesforce Service Cloud solution.
  • Drive the full system enhancement lifecycle, from requirements gathering and solution design through development, testing, deployment, and adoption.
  • Plan, coordinate, and execute releases and deployments while ensuring minimal business disruption.
  • Ensure adherence to security, compliance, backup, and access management standards.
  • Partner with teams across the organization and beyond to shape future-ready solutions.

What makes you a good fit

  • Bachelor's degree in Computer Science, Information Technology, or a related field
  • Minimum 3+ years of experience managing Salesforce applications
  • Strong understanding of application lifecycle management, release management, IT service management, and Agile methodologies
  • Experience with Azure DevOps for backlog management, sprint planning, and release coordination
  • Strong analytical and problem-solving skills with a proactive and solution-oriented mindset
  • Excellent communication and stakeholder management skills
  • Fluent English, both written and spoken.

Some perks of joining Henkel

  • Flexible work scheme with flexible hours, hybrid work model, and work from anywhere policy for up to 30 days per year
  • Diverse national and international growth opportunities
  • Global wellbeing standards with health and preventive care programs
  • Gender-neutral parental leave for a minimum of 8 weeks
  • Employee Share Plan with voluntary investment and Henkel matching shares
  • Comprehensive Health Insurance for employee + dependents
  • Employee Assistance Programme provides a wide range of mental health and wellbeing benefits

At Henkel, we come from a broad range of backgrounds, perspectives, and life experiences. We believe the uniqueness of all our employees is the power in us. Become part of the team and bring your uniqueness to us! We look for a diverse team of individuals who possess different backgrounds, experiences, personalities and mindsets.

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