IT Support Engineer (APAC)

We are Neumann Kaffee Gruppe. And we love coffee.

For us at Neumann Kaffee Gruppe (NKG), everything revolves around coffee. As a globally active green coffee service group, our more than 3,300 employees in 28 countries work with dedication for and with green coffee, which is always the focus of our services along the entire coffee supply chain. Our fields of work are just as diverse as our employees and we are proud to live this diversity. 

For our group company, NKG Commercial Services Company Limited, we are looking for an IT Support Engineer (APAC) (f/m/d). The position will be based in Ho Chi Minh City (An Khanh Ward) and reports directly to the IT Infrastructure Team Lead.

Your responsibilities

• Ensure Company users’ systems operate smoothly and in line with regulations.

• Identify, diagnose, and solve problems with the requirements of users of personal computers, computer software and hardware, Internet, and network access issues.

• Manage, operate & support the operation of control systems (CCTVs, alarms system, switchboards, ...).

• Perform maintenance, installation, and troubleshooting for computers, networks, and IT infrastructure.

• Provide end‑user support for the installation and configuration of computer hardware, software, and peripherals.

• Monitor and coordinate timely repair, warranty services, and maintenance of PC equipment with third‑party vendors (Vendor Management).

• Installation, configuration, operation and further development of the group-wide server landscape

• Assist in conducting vulnerability scans, applying patches and supporting security audits.

• Regional Daily IT support for users

• IT infrastructure testing before upgrades and migration

• Creation and maintenance of systems documentation

• Participation in group-wide projects for the Asia Pacific zone

• Other tasks are assigned by superiors.

Your profile

• Minimum 02 years of relevant work experience is required

• English is a must (TOEIC or IELTS certificate is a plus), or any Asian language would be an asset

• Education: Bachelor’s degree (or diploma/certificate) in Computer Science, IT, or related field.

• Certificate: CCNA, MCSA is a plus.

• Knowledge of networking protocols (TCP/IP, DNS, VPN, HTTP/S) and IT security fundamentals

• Knowledge of firewall and network utilisation (FortiGate, Meraki, Cisco, Aruba, UniFi …)

• System management (Windows server, Office 365...)

• Virtualisation system (VMware vSphere/vCenter, Hyper-V, Microsoft Cloud Azure)

• Antivirus & Endpoint system (Symantec, Sentinel One, Acronis...)

• Telephone System (Avaya, Grand Stream...)

• Strong problem-solving skills with attention to detail.

• Ability to work collaboratively in a distributed team environment

• Independent and communication skills for supporting

• Adaptability and flexibility

• Willingness to travel (within the region)

Our staff appreciates

• International: Working in an international atmosphere in a growing and progressive company

• Benefits: An attractive salary with extra benefits (13th salary, 14 days of annual leave, 24 hours Accident Insurance and Health care insurance (after 01 year of employment))

• Flexibility: Flexible working hours, including a mobile work option.

Have we sparked your interest? We are pleased to receive your application documents.

Please get in touch with your first point of contact:

Nguyen Trinh (Nguyễn Trinh)