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Sales Consulting

Customer Data Analyst

Sales Consulting Cluj-Napoca, Cluj, Romania

Human Resources Services · 51-200 employees

21 h ago
Remote data-analyst Mid (2-5 yrs) Full-time Romania
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About the role

The Customer Data Analyst is responsible for maintaining and validating customer master data across ERP systems to ensure accuracy and consistency. They will also collaborate with cross-functional teams to resolve data issues and support system implementations and data governance initiatives.

What they look for

Data Analysis Master Data Management ERP Systems Data Quality Assurance Data Governance Communication Customer Onboarding Compliance Audit Support Process Improvement System Integration Data Cleansing Documentation Problem Solving Attention To Detail

Requirements

Candidates must hold a Bachelor's degree and possess excellent verbal and written communication skills. The role requires a professional approach, advanced English proficiency, and the ability to work effectively in a global corporate environment.

Full description

Key Responsibilities

  • Maintain customer master data across ERP and business systems.
  • Create, update, validate, and inactivate customer records in accordance with company policies.
  • Ensure data accuracy, completeness, and consistency across systems and regions.
  • Perform regular data quality reviews and identify opportunities for data cleansing.
  • Support customer onboarding processes and verify required documentation.
  • Collaborate with Sales, Finance, Customer Service, Credit, Tax, Compliance, and IT teams to resolve data issues.
  • Ensure compliance with internal controls, audit requirements, and data governance standards.
  • Analyze master data trends and provide recommendations for process improvements.
  • Support system implementations, integrations, migrations, and testing activities related to customer data.
  • Provide input into the development of master data procedures, work instructions, and training materials.
  • Monitor and resolve master data tickets within agreed service level agreements (SLAs).

Education & Job-Related Skills

  • Bachelor’s degree
  • Excellent verbal and written communication skills
  • Professional, courteous, and tactful approach
  • Ability to work effectively in a global corporate environment
  • Advanced English proficiency; additional languages are an advantage
  • Proactive, adaptable, and eager to learn and develop new skills

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