Business QA Lead - HK Business

GCB 6

We are currently seeking a high calibre professional to join our team as a Business QA Lead.

In this role you will:

• Develop detailed test plans, including scope, approach, resources, and schedule.
• Define test cases and scenarios based on business requirements.
• Undertake test preparation for a variety of projects, including resource estimating, planning, scoping, identifying data and environment requirements.
• Coordinate the activities of QA team members to ensure timely execution of testing tasks.
• Mentor and guide junior QA team members, fostering their professional growth and development.
• Coordinate activity of testers on multiple projects and provide support/coaching.
• Oversee the execution of test cases and ensure thorough documentation of results.
• Prepare and present test summary reports to stakeholders, ensuring transparency of testing progress.
• Write and review a range of testing documentation.
• Manage defect tracking and resolution processes to ensure timely fixes for identified issues.
• Collaborate with development teams to address defects and ensure high-quality deliverables.
• Regularly review testing processes to identify ways to improve efficiency and effectiveness.
• Participate in retrospectives to identify lessons learned and implement improvements.
• Stay updated on industry trends and incorporate new testing tools and methodologies.
• Responsible for coordinating Business Testing with local countries for changes.
• Establish close working relationships within IWPB Transformation and work collaboratively with software delivery, change delivery, marketing, and operational areas.
• Chair and attend project update meetings, deliver project updates, and escalate any known issues and concerns.
• Plan and support validation activities for live releases of new services to ensure they meet customer expectations, both internal and external.
• Ensure defects are identified before release and adhere to quality standards.
• Align activities to departmental governance and mandatory objectives.
• Promote the adoption and use of testing standards and processes.
• Review test documentation and provide coaching and feedback to colleagues to uphold quality standards.

To be successful you will need:

• Minimum of 3 years of experience in software testing.
• Prior experience in the banking or financial industry is preferred.
• Competent knowledge and experience of the testing process.
• Ability to influence and challenge to ensure that customer needs are represented.
• Good knowledge of the digital channels, and strong awareness of customer expectations.
• Excellent awareness of technology and the internet including browsers, operating systems and devices.
• Good relationship management skills to satisfy a wide range of internal and external customers with conflicting priorities.
• A strong team player who is highly collaborative recognizing their specialized role in the department and acknowledging other areas and individual roles and responsibilities.
• Good communication skills, both written and verbal, to explain complex issues.
• Good decision-making skills to be able to evaluate importance of defects found during testing, based on impact.
• Enthusiastic and self-motivated.
• Innovative having the ability to approach things differently or do different things to deliver goals.
• Good understanding of agile methodology.
• ISTQB qualification desirable but not essential.
• Fluent in spoken English, Cantonese and Mandarin.

Opening up a world of opportunity

www.hsbc.com/careers

HSBC is committed to building a culture where all employees are valued, respected and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working and opportunities to grow within an inclusive and diverse environment. Personal data held by the Bank relating to employment applications will be used in accordance with our Privacy Statement, which is available on our website.

Issued by The Hongkong and Shanghai Banking Corporation Limited.

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