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Riyadh Air

Customer Platforms Product Manager

Riyadh Air Riyadh governorate, Riyadh Region, Saudi Arabia

Airlines and Aviation · 201-500 employees

Jun 09 Closes in 2d
product-manager Senior (5-10 yrs) Other Saudi Arabia
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About the role

You will shape and drive the Dynamics 365 Customer Engagement roadmap to support commercial, loyalty, and customer service ambitions. This involves defining product requirements, overseeing platform configurations, and collaborating with cross-functional teams to deliver data-driven solutions.

What they look for

Microsoft Dynamics 365 Product Management Customer Engagement Agile Methodology Power Automate Copilot Studio AI Builder Data Analysis Customer Journey Mapping User Stories Product Roadmaps Stakeholder Management CRM Configuration Business Process Flows KPI Monitoring

Requirements

The role requires a minimum of 7 years of experience in Microsoft Dynamics 365 within the airline, travel, or loyalty industries. Candidates must possess a degree and proven experience in managing product roadmaps and Agile delivery.

Full description

About the Company

Riyadh Air (RX), headquartered in the Saudi Capital, is the new national airline that’s shaping the future of flying. It seeks to lead the aviation industry by transforming Saudi Arabia into a global aviation and trade hub – a digitally native airline that will connect the kingdom to more than 100 destinations.

About the Role

Ever wondered what it takes to power truly seamless customer experiences at a world‑class airline?

In this role, you’ll shape and drive the Dynamics 365 Customer Engagement (CE) roadmap, ensuring it supports our ambitions across commercial, loyalty, and customer service.

You will own the roadmap, driving capabilities across sales, marketing, loyalty, and customer service, ensuring a seamless and personalised guest experience across all touchpoints.

The role involves defining product requirements, overseeing configurations and integrations, monitoring performance (KPIs such as conversion, NPS, and adoption), and collaborating with cross-functional teams to deliver scalable, data-driven solutions that enhance customer lifecycle value.

Central to your success in this role, you'll drive platform configuration and customisation, including workflows, Business Process Flows, Power Automate, Copilot Studio, and AI Builder

If you’re ready to build, shape, and elevate a world-class platform, then we’d love to hear from you. Let’s create something exceptional, together. About You

Degree qualified, you will demonstrate a minimum of 7 years experience in Microsoft Dynamics 365 across airline, travel or loyalty driven industries.

You'll bring hands-on experience in Sales, Customer Service, Marketing, and Field Service modules, along with a strong understanding of integrations, data, and customer journeys.

You are analytical, customer-focused, and tech-savvy, with proven experience defining product roadmaps, writing user stories and requirements, and working in Agile environments.

We'd love to hear from you even more if you have strong experience managing product roadmaps and Agile delivery (PRDs, user stories, acceptance criteria)

This is your opportunity to shape the future of air travel. Bring your best and show us why you can own this position within Riyadh Air.

Please submit your application by clicking on the Apply button. Our Talent Acquisition team will be reviewing applications shortly.

This is a full-time, onsite role in Riyadh on a fixed-term contract.

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