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Legrand Slovenija

L1 Technical Support Engineer

Legrand Slovenija Bengaluru, Karnataka, India

Appliances, Electrical, and Electronics Manufacturing · 2-10 employees

5 h ago
support-engineer Junior (0-2 yrs) Full-time India
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About the role

The L1 Technical Support Engineer provides technical assistance to clients via phone, email, and ticketing systems to resolve issues with ZPE products. Responsibilities include troubleshooting hardware, software, Linux, and networking problems while collaborating with cross-functional teams to ensure customer satisfaction.

What they look for

Technical support Customer service Linux Networking Troubleshooting Hardware support Software support Ticketing systems Problem-solving Communication skills Root cause analysis Bug verification

Requirements

Candidates should possess an associate or bachelor's degree in computer science or a related IT field. Strong problem-solving, communication skills, and proficiency in Linux and networking are required for this role.

Benefits

Medical coverage Dental coverage Vision coverage 401k match Paid time off Holiday pay Short-term disability Long-term disability Paid maternity leave Paid parental leave Bonus opportunities Volunteer time off Employee resource group network

Full description

At a Glance

Legrand has an exciting opportunity for a L1 Technical Support Engineer to join the ZPE Systems Team in Bengaluru, India. The L1 Technical Support Engineer will provide exceptional customer service by assisting ZPE Systems' clients with technical questions and resolving issues related to ZPE products and features. This role involves addressing inquiries via phone, email, and ticketing systems while maintaining a focus on delivering effective solutions and ensuring customer satisfaction.

About Legrand

Legrand is the global specialist in electrical and digital building infrastructures. Our comprehensive offering of solutions for residential, commercial, and data center markets makes us a benchmark for customers worldwide. We harness technological and societal trends with lasting impacts on buildings with the purpose of improving life by transforming the spaces where people live, work, and meet with electrical and digital infrastructures and connected solutions that are simple, innovative, and sustainable. Legrand is a global, publicly traded company listed on the Euronext (Legrand SA EPA: LR). For more information, visit www.legrandgroup.com/en

About Legrand North and Central America

Legrand, North & Central America (LNCA) is a leader in the AV, Lighting & Controls, Electrical, and Data Center markets. LNCA offers comprehensive medical, dental, and vision coverage, as well as distinctive benefits like a high employer 401K match, paid time off (PTO) and holiday pay, short-term and long-term disability benefit plans, above-benchmark paid maternity and parental leave, bonus opportunities in accordance with the Company’s incentive plans, paid time off to volunteer, and an active/growing Employee Resource Group network. For more information, visit legrand.us

About Legrand’s Data Center Power and Control Division

The industry-leading brands of Approved Networks, Ortronics, Raritan, Server Technology, and Starline empower Legrand’s Data, Power & Control to produce innovative solutions for data centers, building networks, and facility infrastructures. Our division designs, manufactures, and markets world-class products for a more productive and sustainable future. The exceptional reliability of our technologies results from decades of proven performance and a dedication to research and development.

http://www.legrand.us http://www.youtube.com/legrandna http://www.linkedin.com/company/44580 http://twitter.com/legrandNA

Equal Opportunity Employer

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