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Nokia

Customer Project Manager 2

Nokia Dallas, Texas, United States · $110K–$160K/yr

Telecommunications · 1,001-5,000 employees

6 h ago
project-manager Senior (5-10 yrs) Full-time United States
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About the role

The Customer Project Manager is responsible for end-to-end program delivery, ensuring customer satisfaction and alignment with contractual obligations. They lead cross-functional teams, manage project resources, and mitigate risks to ensure successful delivery within forecasted costs and timelines.

What they look for

Program management Project management Cross-functional team leadership Stakeholder management Risk management Customer relationship management Telecommunications Data center Financial forecasting Budget management Change management Communication skills Problem-solving Analytical skills Microsoft Excel Microsoft PowerPoint

Requirements

Candidates should have extensive experience in managing complex, multi-year technology projects, particularly within the telecommunications or data center industries. Strong leadership, communication, and problem-solving skills are essential, with professional certifications like PMP considered a plus.

Full description

Customer Facing Program Manager

We are currently seeking an experienced Program Manager to manage and deliver complex programs for one of our top strategic customers. The ideal candidate will have a strong background in technical project/program management, excellent communication and interpersonal skills, and the ability to build strong relationships with customers and internal stakeholders. The Program Manager is accountable for end-to-end program delivery and overall customer satisfaction.

Responsibilities

Key Responsibilities:

  • Support offer development and pre-contract planning to identify the delivery approach and potential risks to the contract deliverables.
  • Develop and execute project/program plans, objectives, and timelines to ensure successful program delivery.
  • Maintain detailed project/program documentation, status reports, action registers, and lessons learned.
  • Lead cross-functional teams, setting expectations and coordinating resources and activities in support of program deliverables.
  • Identify and mitigate program risks, and develop contingency plans as needed.
  • Act as a point of contact for customers, both internal and external, building strong relationships and ensuring customer satisfaction.
  • Ensure timely delivery of the overall program goals and objectives, conduct program reviews and identify areas for improvement.
  • Collaborate with internal teams, including sales, product management, technical teams, finance and supply chain, to ensure alignment regarding deliverables and expectations.

Qualifications

Skills and Qualifications:

  • Experience in managing complex, multi-year technology projects, preferably in the telecommunications and/or data center industries.
  • Experience in leading cross-functional teams and managing multiple stakeholders.
  • Excellent written and verbal communication skills, with the ability to articulate ideas clearly and effectively to all levels of working level peers and to upper-level management.
  • Strong leadership and interpersonal skills, with the ability to build and maintain lasting relationships with customers and internal stakeholders.
  • Ability to work in a fast-paced environment, with multiple priorities and deadlines.
  • Strong problem-solving and analytical skills, with the ability to identify and mitigate program and financial risks.

Nice to Have:

  • PMP certification or equivalent.
  • Experience with change management processes and tools.
  • Familiarity with Nokia's PM@Nokia methodology and Mode of Operation (MoO).
  • Knowledge of financial forecasting and budget management in projects/programs.
  • In-depth knowledge of Excel, PowerPoint, and other Microsoft programs/tools.

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