Product Manager

Client: New York City Department of Social Services (DSS)

Position Number: 115

Job Title: Product Manager

Location: 109 E 16th St, New York, NY 10003Work Arrangement: On-site in New York City; remote work may be considered for highly qualified candidates.

Required: 2 Professional References

Position Summary

The Product Manager will lead product planning, development, and delivery for the Public Engagement Unit Systems project. This position will manage large-scale projects in a fast-paced environment, define project expectations and timelines, translate user needs into clear development stories, and prioritize work across multiple initiatives.

The position will work closely with technical, operational, and community-facing teams to develop and maintain a product roadmap, use data to prioritize product decisions, validate completed work, and communicate technical information to non-technical stakeholders. The Product Manager will use Agile project management frameworks and may oversee products or platforms such as Salesforce and iOS or Android applications.

Essential Duties and Responsibilities

• Manage large-scale product and technology projects in fast-paced environments, ensuring projects remain aligned with established goals and priorities.

• Define project expectations, milestones, priorities, and timelines for deliverables in collaboration with technical and operational teams.

• Listen to users and stakeholders to understand needs, challenges, and opportunities, and translate those needs into clear development stories and product requirements.

• Develop, maintain, and prioritize a product roadmap based on organizational goals, user needs, available resources, and data.

• Apply Agile project management frameworks to plan, coordinate, monitor, and deliver product and project work.

• Prioritize and manage multiple projects, tasks, and competing requirements efficiently while maintaining clear communication with stakeholders.

• Collaborate with developers, designers, operations staff, and other stakeholders throughout the product development lifecycle.

• Translate technical information, product requirements, and development decisions into clear language for non-technical audiences.

• Use data and analytical findings to inform roadmap priorities, assess product performance, and validate completed projects and deliverables.

• Identify project risks, dependencies, issues, and opportunities and work collaboratively to develop practical solutions.

• Manage or support products and platforms such as Salesforce and iOS or Android applications, as applicable to project needs.

• Communicate project status, priorities, timelines, decisions, and deliverables clearly to internal and external stakeholders.

Required Qualifications

A minimum of four (4) years of experience with the following skill sets:

• Experience project managing large-scale projects in fast-paced environments.

• Experience defining project expectations and timelines for deliverables.

• Excellent listening skills and the ability to translate user needs into development stories.

• Ability to prioritize and manage multiple tasks efficiently.

• Experience using Agile project management frameworks.

• Strong communication skills and the ability to work independently and as part of a team.

• Ability to translate technical information into language that can be understood by non-technical audiences.

• Excellent analytical and problem-solving skills, including the ability to use data to prioritize a roadmap and validate completed projects.

• Experience in government, or in community, issue, labor, or political organizing.

• Experience product managing Salesforce, iOS, or Android applications.

Minimum Experience

Position 115 – Product Manager: Minimum of four (4) years of relevant experience, with an emphasis on large-scale project management, Agile product management, translating user needs into development stories, roadmap prioritization, and cross-functional collaboration.

Preferred Competencies

• Strong ability to manage complex projects and competing priorities in a fast-paced environment.

• Demonstrated ability to gather and translate user and stakeholder needs into actionable product requirements and development stories.

• Strong understanding of Agile project management practices and product development lifecycles.

• Ability to use data and analysis to establish priorities, guide roadmap decisions, and evaluate completed work.

• Strong written and verbal communication skills, including the ability to communicate technical concepts to non-technical stakeholders.

• Ability to work independently while collaborating effectively with cross-functional teams.

• Experience managing or supporting Salesforce products or iOS and Android applications.

• Familiarity with government or community, issue, labor, or political organizing environments.

Core Competencies

• Product management

• Large-scale project management

• Agile project management

• User needs analysis and requirements development

• Roadmap prioritization

• Data analysis and validation

• Technical-to-non-technical communication

• Problem-solving and analytical thinking

• Cross-functional collaboration