Business Analyst - Service Management

Job Description

At DPR, roles and responsibilities are more than describing a job title—they are a commitment to building great things together. The job description(s) below defines core responsibilities and the scope of the role and is a starting point. Every employee is expected to lead from where they are, take ownership of outcomes, and always act in the best interest of the team, customer, project and organization.

As a purpose-driven organization on a journey to be most admired, we rely on trust, shared leadership, open communication, disciplined action and a deep respect for the individual to drive exceptional performance. Success is not just about what we build, but who we build and how we build it: with integrity, enjoyment, uniqueness and an ever-forward mindset.

Job Summary: Serves as a liaison between business stakeholders and technology teams to translate business objectives into effective system and process solutions. Elicits, analyzes, and validates business requirements to support project delivery and operational improvements. Develops documentation and process models to guide implementation efforts. Contributes to testing, communication, and solution optimization activities.

Key Responsibilities: Engages business users across multiple groups to elicit, analyze, synthesize, and validate business requirements. Collaborates with project managers and sponsors to define project scope, priorities, success criteria, and metrics. Develops scope documents, use cases, business rules documentation, and process and data diagrams. Analyzes requirements for completeness, feasibility, consistency, and alignment with technical systems and data structures. Translates conceptual requirements into clear functional specifications for development teams. Communicates requirement changes, trade-offs, risks, and dependencies to stakeholders. Participates in quality assurance activities to verify delivered solutions meet defined requirements.

Education Qualifications: Bachelor’s degree in information systems, business administration, finance, or a related field, or equivalent experience required.

Work Experience: 2-4 years of experience in business analysis, systems analysis, or process improvement required. Experience documenting functional requirements and supporting technology implementations required.

Certifications and Licenses: Certified Business Analysis Professional (CBAP) or similar certification preferred.

DPR Construction is a forward-thinking, self-performing general contractor specializing in technically complex and sustainable projects for the advanced technology, life sciences, healthcare, higher education and commercial markets. Founded in 1990, DPR is a great story of entrepreneurial success as a private, employee-owned company that has grown into a multi-billion-dollar family of companies with offices around the world.

Working at DPR, you'll have the chance to try new things, explore paths and shape your future. Here, we build opportunity together—by harnessing our talents, enabling curiosity and pursuing our collective ambition to make the best ideas happen. We are proud to be recognized as a great place to work by our talented teammates and leading news organizations like U.S. News and World Report, Forbes, Fast Company and Newsweek.

Explore our open opportunities at www.dpr.com/careers.