IT Business Analyst - Senior
Cummins Pune City Subdistrict, Maharashtra, India
Motor Vehicle Manufacturing · 10,001+ employees
About the role
The role involves bridging the gap between business stakeholders and technical teams to design and deliver scalable Salesforce solutions. Responsibilities include requirements gathering, functional design, configuration, UAT coordination, and driving end-user adoption through training and change management.
What they look for
Requirements
Candidates must have at least 3 years of experience in a Salesforce functional role with expertise in Sales and Service Cloud. Proficiency in data modeling, Salesforce Flow, and stakeholder management is required, along with relevant Salesforce certifications.
Full description
Job Summary:
Partners with business functions to define, determine, analyze, document and communicate the objectives, business requirements and priorities for information systems and solutions; works with application and technical experts on the solution design, implementation, support, maintenance and enhancement of the information systems.
Key Responsibilities:
Leads the effort, working with the business, to define and document what constitutes business success for medium to large size initiatives within a single organization. Elicits, analyzes, and documents functional requirements across the five aspects (process, information, event, socio-political, and location), as appropriate for the large initiative. May either lead or work as part of a team to gather requirements. Elicits, analyzes, and documents non-functional business requirements Leads or conducts requirements management activities, as necessary, ensuring that the impact of changes are well understood and approved by the appropriate stakeholders within the organization. Leads or conducts solution assessment and validation to ensure that functional and technical specifications meet the identified business needs within the organization Reviews test plans and testing methodology to mitigate risks and participates in testing the solution to ensure the solution meets functional and non-functional requirements within the organization Conducts problem analysis as needed. Escalates complex issues for additional analysis and resolution as appropriate. Acts as a point of escalation for moderate to difficult problems. Develops positive relationships with both the business and other functions involved in downstream technical processes May coach and mentor less experienced business analysts Maintain strong relationships to deliver business value using relevant Business Relationship Management practices.
Cummins is an equal opportunity employer. Our policy is to provide equal employment opportunities to all qualified persons without regard to race, sex, color, disability, national origin, age, religion, union affiliation, sexual orientation, veteran status, citizenship, gender identity, or other status protected by law.
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