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Solutions Engineer (m/w/d)

EMH | Recruiting & Beratung GmbH Munich, Bavaria, Germany

5 d ago
solutions-engineer Mid (2-5 yrs) Full-time Germany
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About the role

The Solutions Engineer will provide technical due diligence and architecture assessments to support the sales process for enterprise customers. They will act as the primary technical point of contact, managing RFPs and ensuring seamless integration between customer requirements and the platform.

What they look for

Technical Due Diligence Cloud Architecture Access Control Information Security Pre-sales RFP Management Stakeholder Management Technical Documentation Networking Technology ISO 27001 SOC 2 BSI IT-Grundschutz NIST Genetec C-Cure Lenel

Requirements

Candidates should possess strong interpersonal skills and technical expertise in cloud architecture, access control, and information security principles. Experience managing technical pre-sales processes and the ability to translate complex technical topics into clear documentation are essential.

Full description

We are looking for a

Solution Engineer (m/f/d)

for our customer Essentry GmbH

Your day at a glance:

Provide technical due diligence for customers, potential customers, consultants and channel partners

Map customer requirements to our platform's existing configuration and integration options, and show how the platform fits into their IT landscape

Assist the sales process by providing technical knowledge and architecture assessments

Complete customer security questionnaires and RFPs

Act as the technical point of contact for customers' IT and information security teams during reviews of our platform

Provide feedback from the field to help improve our processes

Work at the intersection of Sales, Engineering and Customer Success, making sure customer requirements, technical feasibility and delivery plans stay aligned from first contact to go-live

Share requirements our platform doesn't cover yet with Engineering as clear, prioritized input based on what you see in the field

Ensure a smooth handover to Customer Success, so solution designs, agreed integrations and open points carry over into the rollout

Create and maintain technical documentation, including solution designs, integration guides, architecture overviews and a reusable library of answers for questionnaires and RFPs

Deploy and manage Proofs of Concepts for enterprise customers

What makes you a great fit:

Interpersonal communication skills and the ability to communicate with stakeholders at different levels

Technical knowledge or specialty knowledge in Access Control, Cloud Architecture

Solid understanding of information security principles and the ability to explain our security architecture clearly to technical and non-technical audiences

Experience managing technical pre-sales processes with a team of sales professionals

Comfortable working across teams and keeping Sales, Engineering and Customer Success on the same page

Structured way of working and enjoy turning complex technical topics into clear, reusable documentation

Enthusiastic, self-starter with a charismatic personality

Strong desire to grow professionally

An asset if you have:

Previous experience with Access Control Systems like Genetec, C-Cure, Lenel, Gallagher, Honeywell Pro-Watch etc.

Previous experience designing enterprise access control solutions

Advanced knowledge in networking technology and architecture

Experience with ISO 27001 and related frameworks such as BSI IT-Grundschutz, SOC 2 or NIST

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