Manager, Application Software Engineering

Provides coaching and process execution for the team to develop and guide new application software features and enhancements following design specifications, ensuring accessibility, and to develop documents that clarify application design and code. Leads application-focused code reviews to drive improvements. Leads and reviews the team to conduct debugging and troubleshooting to identify and fix application issues within a single component or functional area. Guides the team in troubleshooting and resolving issues related to application programming interface (API) functionality, integration, and service-to-service interactions. Manages the team to design and develop application software, systems, and services. May collaborate and communicate with stakeholders to understand customer use cases and align application solutions. Manages the team to provide technical guidance and appropriately prioritize support to customers regarding application-related issues. Collaborates with the team and other stakeholders to establish, follow, and enforce documented security criteria, application development best practices and processes, and coding standards. Ensures team adherence to broad acceptance criteria. Manages the team to perform periodic maintenance and testing operations for application systems that require upgrading or patching (e.g., for critical vulnerabilities).

Responsibilities

Key Responsibilities Application Software Development:

• Manages a single feature team delivering a cloud application or module; accountable for sprint execution, release readiness, and service health for the team’s components.

Software Development and Coding - Design, Testing, and Optimization:

• Manages team and may contribute to the design and development of code and software solutions and identifies and analyzes requirements.

• Provides coaching and process execution for team to develop and guide new software features and enhancements following design specifications, ensuring accessibility, and to develop documents to clarify software design and code.

• Leads code reviews to drive improvements.

• Leads and reviews team to conduct debugging and troubleshooting to identify and fix software issues within a single component or functional area.

• Ensures team implements software testing (e.g., functional and non-functional), quality assurance processes, software error logging, monitoring, and observability for effective debugging.

• Leverages prior experience and analysis to conduct performance profiling and optimization of coding.

• Guides team in troubleshooting and resolving issues related to application programming interface (API) functionality and integration.

• Manages team to implement API versioning, lifecycle, and interoperability strategies.

Software Architecture - Software System Structural Design:

• Manages team to design and develop software, systems, and services.

• Provides technical leadership and technical guidance and domain expertise in software architecture decisions and best practices.

• Guides team and conducts periodic reviews and ensures adherence to architectural framework(s) and internal development practices and standards.

• Collaborates with stakeholders within own group to align and build software architecture with business and/or customer goals and priorities.

• Implements performance optimization and scalability strategies in software design.

• Impacts immediate team to conduct regular technology research and evaluation for architectural enhancements.

Issue/Defect Collaboration - Software Products Support:

• May collaborate and communicate with stakeholders to understand customer issues and align solutions.

• Manages team to provide technical guidance and appropriately prioritize support to customers regarding reported issues.

• Enables direct reports to advocate for customers' interests and suggests product enhancements based on feedback.

• Communicates regularly with stakeholders to ensure customer satisfaction through timely resolution of issues and effective communication.

• Provides guidance to team on processes for handling customer issues and/or defects and directs them to training opportunities as needed.

• Investigates and troubleshoots product maintenance issues to ensure customer agreement on short- and long-term solutions.

Practices and Standards Compliance - Security and Compliance:

• Collaborates with the team and other stakeholders to establish, follow, and enforce documented security criteria, development industry best practices and processes, and coding standards.

• Ensures team adherence to broad acceptance criteria.

• Implements moderately complex secure software development practices to prevent security vulnerabilities.

Development Operations - System Maintenance:

• Manages team to perform periodic maintenance and testing operations for systems that require upgrading or patching for (e.g., for critical vulnerabilities).

• Guides team to follow standard operating procedures (SOP) for development and drive improvements, ensuring automation, testing, and debugging of systems to ensure service/product availability, health, support, and reliability.

Core Responsibilities Planning & Execution:

• Creates and owns the execution plan for the team's work and multiple projects or initiatives, monitoring timelines and budgets when applicable to ensure projects are completed on time and in adherence with requirements.

• Delegates work across the team and helps them prioritize their work.

• Identifies resource needs and adapts plans based on changing priorities and business needs.

Collaboration & Partnership:

• Strengthens collaborative partnerships across teams to align expectations and shared objectives.

• Guides team members to build relationships with business leaders, stakeholders, and/or customers to ensure effective collaboration.

• Practices active listening and asks insightful questions to promote an inclusive culture.

Problem Solving:

• Leads team to identify and address moderately complex operational and/or technical issues in accordance with standard practices, providing guidance as appropriate.

• Directs team to analyze data and/or information from multiple sources to troubleshoot moderately complex errors.

Continuous Learning:

• Actively seeks learning opportunities for self and team to enhance knowledge and skills in key areas and remain current with industry advancements.

• Uses feedback and training to elevate personal and team skills, modeling a commitment to learning.

• Identifies skill gaps within the team and supports team members in learning opportunities by providing resources and fostering an environment that encourages knowledge-sharing.

Continuous Improvement:

• Identifies and recommends improvements as well as encourages team to share ideas to increase the efficiency and effectiveness of processes, protocols, and workflows within a team.

• Reviews and provides feedback on team member's ideas and seeks input from others on alternative approaches and methods for improving work.

Performance and Development:

• Coaches and provides direction to team members in alignment with performance management processes, guidelines, and expectations.

• Facilitates goal setting discussions with team members, ensuring individual goals are aligned with broader team goals.

• Identifies development opportunities to help team member's improve performance.

• Contributes to the talent acquisition pipeline by leading candidate interviews, assessing promotion eligibility, and managing talent resources.

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Qualifications

Minimum Job Qualifications Education and/or Experience: 8 years of experience in software development

OR

Bachelor's of Technology (B.Tech) Degree in Computer Science, Computer Engineering, Software Engineering, Electrical/Electronics Engineering, Computer Information Systems, Information Systems, Information Technology, Telecommunications, Mathematics, Physics, or related field AND 4 years of experience in software development

OR

Bachelor's Degree in Computer Science, Computer Engineering, Software Engineering, Electrical/Electronics Engineering, Computer Information Systems, Information Systems, Information Technology, Telecommunications, Mathematics, Physics, or related field AND 4 years of experience in software development

OR

Master's of Technology (M.Tech) Degree in Computer Science, Computer Engineering, Software Engineering, Electrical/Electronics Engineering, Computer Information Systems, Information Systems, Information Technology, Telecommunications, Mathematics, Physics, or related field AND 2 years of experience in software development

OR

Master's Degree in Computer Science, Computer Engineering, Software Engineering, Electrical/Electronics Engineering, Computer Information Systems, Information Systems, Information Technology, Telecommunications, Mathematics, Physics, or related field AND 2 years of experience in software development

OR

Doctorate in Computer Science, Computer Engineering, Software Engineering, Electrical/Electronics Engineering, Computer Information Systems, Information Systems, Information Technology, Telecommunications, Mathematics, Physics, or related field.

Job Skills: -Data Analysis: Demonstrated ability to analyze and interpret data to produce actionable business insights. -Troubleshooting: Demonstrated ability in or knowledge of troubleshooting, including diagnosing and resolving issues across various technical domains. -Distributed Systems: Demonstrated ability in or knowledge of distributed systems, including designing or managing scalable, secure, and highly available software systems. -Prototyping: Demonstrated experience creating and refining prototypes for system validation and stakeholder feedback. -Quality Assurance: Demonstrated ability in or knowledge of quality assurance, including ensuring adherence to standards and implementing quality control measures. -Scripting Languages: Demonstrated ability in or knowledge of scripting languages, including writing and maintaining scripts to improve system efficiency. -Computer Science Programming: Demonstrated understanding of computer science principles and ability to implement them in code. -Software Engineering: Demonstrated proficiency in all phases of software engineering and development. -Code Writing: Demonstrated proficiency writing maintainable, effective code in high-level programming languages. -Software Test Plans: Demonstrated ability to develop and execute effective software test plans to validate product quality. -Web Development: Demonstrated ability in or knowledge of web development, including designing, developing, or maintaining modern web applications using current frameworks. -User Experience Development: Demonstrated ability in or knowledge of user experience development, including designing intuitive and effective user interfaces and content. -Innovation: Demonstrated ability in or knowledge of innovation, including generating or supporting new ideas, technologies, or processes for organizational growth. -Cross-Functional/Team Collaboration: Demonstrated ability in or knowledge of cross-functional collaboration, including working with stakeholders across teams or geographies to achieve common objectives. -Information Vulnerabilities: Demonstrated ability to assess and mitigate vulnerabilities in IT and physical information assets. -Code Review: Demonstrated ability to conduct in-depth code reviews for software quality assurance. -Operating Systems: Demonstrated ability in or knowledge of operating systems, including installing, upgrading, and troubleshooting various operating environments. -Embedded Systems: Demonstrated ability to develop embedded systems, balancing hardware and software for optimal performance. -API Development: Demonstrated ability to develop, test, and maintain secure APIs for application integration. -API Integration: Demonstrated ability to build and manage robust API integrations for seamless interoperability between systems. -Applied Algorithm Engineering: Demonstrated skill in designing, analyzing, and optimizing algorithms for efficiency and scalability. -Source Control: Demonstrated ability in or knowledge of source control, including managing and documenting code versions and release branches. -Software Estimation: Demonstrated ability to provide accurate software effort and complexity estimates for project planning and scheduling. Coding Experience: 4 years of experience with programming and/or scripting languages (e.g., SQL, C/C++, JavaScript). Database Experience: 3 years of experience with databases.

Preferred Job Qualifications Education and/or Experience: 9 years of experience in software development

OR

Bachelor's of Technology (B.Tech) Degree in Computer Science, Computer Engineering, Software Engineering, Electrical/Electronics Engineering, Computer Information Systems, Information Systems, Information Technology, Telecommunications, Mathematics, Physics, or related field AND 5 years of experience in software development

OR

Bachelor's Degree in Computer Science, Computer Engineering, Software Engineering, Electrical/Electronics Engineering, Computer Information Systems, Information Systems, Information Technology, Telecommunications, Mathematics, Physics, or related field AND 5 years of experience in software development

OR

Master's of Technology (M.Tech) Degree in Computer Science, Computer Engineering, Software Engineering, Electrical/Electronics Engineering, Computer Information Systems, Information Systems, Information Technology, Telecommunications, Mathematics, Physics, or related field AND 3 years of experience in software development

OR

Master's Degree in Computer Science, Computer Engineering, Software Engineering, Electrical/Electronics Engineering, Computer Information Systems, Information Systems, Information Technology, Telecommunications, Mathematics, Physics, or related field AND 3 years of experience in software development

OR

Doctorate in Computer Science, Computer Engineering, Software Engineering, Electrical/Electronics Engineering, Computer Information Systems, Information Systems, Information Technology, Telecommunications, Mathematics, Physics, or related field AND 1 year of experience in software development. People Leadership / Management Experience: 1 year of experience in a technical lead role with or without direct reports. Budget Experience: 1 year of experience working with operating budgets and/or project financials. Cloud Platforms Experience: 2 years of experience with cloud platforms (e.g., AWS, Azure, Google, Oracle Cloud).

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