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Training Basket

Technical Support Engineer

Training Basket Noida, Uttar Pradesh, India

IT Services and IT Consulting · 11-50 employees

Oct 13
support-engineer Junior (0-2 yrs) Full-time India
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About the role

Provide technical assistance to users via calls, emails, and chat while troubleshooting hardware, software, and network issues. Maintain computer systems, document support requests, and escalate complex technical problems to the appropriate teams.

What they look for

Technical support Hardware troubleshooting Software troubleshooting Windows OS MS Office Networking LAN Wi-Fi IP addresses DNS Problem-solving Analytical abilities Communication skills System maintenance Peripherals

Requirements

Requires basic knowledge of computer hardware, software, Windows OS, and networking concepts like LAN and DNS. Candidates should possess strong problem-solving skills and effective verbal and written communication abilities.

Full description

Job Summary

We are looking for a motivated Technical Support Engineer to provide technical assistance, troubleshoot hardware and software issues, and ensure smooth IT operations. Freshers with basic technical knowledge and good communication skills are encouraged to apply.

Key Responsibilities

  • Provide technical support to customers or internal users through calls, emails, and chat.
  • Troubleshoot hardware, software, operating system, and basic network-related issues.
  • Install, configure, and maintain computer systems, applications, and peripherals.
  • Diagnose and resolve technical issues within defined timelines.
  • Maintain records of issues, resolutions, and support requests.
  • Escalate complex technical problems to the appropriate team.
  • Assist with Windows operating systems, printers, LAN, Wi-Fi, and basic IT troubleshooting.
  • Ensure customer satisfaction through timely and professional support.

Required Skills

  • Basic knowledge of computer hardware, software, and operating systems.
  • Understanding of Windows OS, MS Office, and basic networking concepts.
  • Knowledge of LAN, Wi-Fi, IP addresses, DNS, and troubleshooting is an advantage.
  • Good verbal and written communication skills.
  • Strong problem-solving and analytical abilities.
  • Willingness to learn new technologies and work in a team.
  • ​

Requirements

Required Skills

  • Basic knowledge of computer hardware, software, and operating systems.
  • Understanding of Windows OS, MS Office, and basic networking concepts.
  • Knowledge of LAN, Wi-Fi, IP addresses, DNS, and troubleshooting is an advantage.
  • Good verbal and written communication skills.
  • Strong problem-solving and analytical abilities.
  • Willingness to learn new technologies and work in a team.

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