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VoIP Support Engineer

VOIP OFFICE Hyderabad, Telangana, India

Oct 02
support-engineer Mid (2-5 yrs) Full-time India
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About the role

Handle customer VoIP and networking issues, diagnose network and call quality, and troubleshoot SIP/RTP-related problems. Analyze logs and traces, coordinate with carriers or ISPs when needed, and document resolutions in the ticketing system.

What they look for

Networking TCP/IP DNS DHCP NAT VPN Routing Firewalls VoIP SIP RTP Codecs PBX SIP Trunks Network Diagnostics Troubleshooting

Requirements

Requires a strong understanding of networking and VoIP/SIP concepts, plus experience troubleshooting call connectivity, audio, registration, and call quality issues. Candidates should be able to analyze SIP traces and network diagnostics, communicate effectively with customers and technical teams, and be willing to work shifts if required.

Full description

Required Skills

  • Strong

understanding of Networking concepts – TCP/IP, DNS, DHCP, NAT, VPN, routing, firewall, ping, traceroute, packet loss, latency, and jitter.

  • Good

understanding of VoIP/SIP – SIP registration, SIP signaling, RTP, codecs, DTMF, SIP response codes, call flow, NAT issues, and SIP ALG.

  • Experience

troubleshooting VoIP call connectivity and audio issues, including one-way audio, no audio, call drops, registration failures, and call quality issues.

  • Basic

knowledge of PBX, SIP trunks, IP phones, and softphones.

  • Ability

to analyze SIP traces, network diagnostics, and call logs.

  • Good

troubleshooting and problem-solving skills.

  • Good

communication skills and ability to work with customers and internal technical teams.

  • Willingness

to work in a support environment and shifts, if required.

Key Responsibilities

The engineer will be responsible for handling customer VoIP/networking issues, performing network and call-quality diagnostics, troubleshooting SIP/RTP-related problems, analyzing logs and traces, coordinating with carriers/ISPs when required, and documenting the resolution in the ticketing system.

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