Engineer - Workplace IT Support - Vilnius
TMF Group Vilnius, Vilnius County, Lithuania
Financial Services · 10,001+ employees
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About the role
The IT Support Engineer will manage the ITSM support queue and provide end-user hardware and software support. They will also act as a local point of contact for network equipment, vendor liaison, and office technology projects.
What they look for
Requirements
Candidates must have 3-5 years of experience in IT end-user support and strong technical knowledge of Microsoft environments. Proficiency in both Lithuanian and English is required, along with a service-oriented mindset and analytical troubleshooting skills.
Benefits
Full description
We never ask for payment as part of our selection process, and we always contact candidates via our corporate accounts and platforms. If you are approached for payment, this is likely to be fraudulent. Please check to see whether the role you are interested in is posted on our career website.
About TMF Group
NORDGAIN by TMF is one of the leading accounting and payroll firms headquartered in Vilnius, Lithuania. Established in 2008, the company has built a reputation for precision, reliability, and innovation in servicing both local and international clients. In 2024, we expanded regionally by establishing Nordgain branch in Riga and currently we are entering the Estonian market. We unite 100+ highly qualified finance professionals and manage operations for over 400 clients in Baltics. Our portfolio ranges from fast-growing FinTechs, investment funds, and crypto enterprises to multinational corporations and Fortune 500 companies.
As of 2025 we are a part of TMF GROUP - a worldwide provider of critical administrative services, helping clients invest and operate safely. Through TMF Group’s teams we provide legal, financial and employee administration in 125 offices across 87 jurisdictions, covering 92% of world GDP and 95% of FDI inflow.
We actively seek out people with the talent and potential to flourish at Nordgain by TMF. Once on board we nurture and promote talented individuals, making sure that senior positions are open to all.
Discover the Role
TMF’s Global Technology Services team is a diverse group of professionals specialized in different technologies. Workplace IT Engineers are where all these technologies come together to provide seamless IT services to our offices and users.
We are currently recruiting an IT Support Engineer for our office in Vilnius, Lithuania.
The ideal candidate is a customer-oriented IT professional with a broad understanding of the technologies used within TMF. The IT Support Engineer will work closely with internal customers to ensure technology solutions function effectively while participating in various global projects and initiatives.
You will report directly to the Market IT Manager for Northern Europe
Key Responsibilities
- Fast and efficient management of the ITSM support queue.
- Support end-user hardware throughout its lifecycle, including laptops, monitors, peripherals, printers, scanners, conferencing equipment, and corporate-owned mobile devices.
- Support end users by providing guidance, education, and timely resolution of technical requests.
- Educate end users on TMF tools and best practices and organize one-to-one or group training sessions to improve awareness and effective use of TMF technology solutions.
- Generate and manage ISO/ISAE reports.
- Provide "smart hands" support for network and server equipment within the office where operations or engineering teams are not present.
- Take technical ownership of all local applications, including SaaS and data center-hosted applications.
- Ensure the IT Asset inventory are kept up to date with accurate and current information.
- Communicate with office employees and local management on behalf of Global Technology Services.
- Liaise with local vendors on behalf of TMF regarding technology services provided to the office.
- Identify and escalate risks to management and support their timely resolution.
- Identify opportunities for service improvements and communicate recommendations to the line manager.
- Maintain a cost-conscious approach and identify potential savings opportunities.
- Participate in local office projects, including office renovations and relocations, supporting all IT infrastructure-related activities.
- Perform other technology-related tasks as required by management.
Key Requirements
- 3-5 years of experience in IT end-user support, with a solid understanding of Windows 11 and end-user hardware and peripherals.
- Strong analytical thinking and troubleshooting skills.
- Proactive, service-oriented mindset with a collaborative approach to teamwork.
- Good understanding of ITIL principles; ITIL certification is considered an advantage.
- Technical knowledge of Microsoft technologies, Active Directory, print servers, NTFS and share permissions, DNS, DHCP, enterprise backup solutions, and VPN technologies.
- Fluent in Lithuanian and English, both written and spoken.
- Ability to communicate effectively with technical and non-technical stakeholders.
What’s in it for you?
- Personalized career path and life long learning with talent development strategy that enables you to continuously improve your competencies and skills.
- Cooperation with team of experts to have your back & share best practices.
- Hybrid work model to keep your work-life balance.
- Versatile motivational system (referral bonuses, sick days, additional vacation days, budget for professional training and development, health insurance or other options of your choice, etc.).
- Team buildings, get together breakfast, wellbeing activities & corporate events.
We’re looking forward to getting to know you!
General Information
Job ID
37121
Location
Vilnius, Lithuania
Work Types
Full Time
Categories
Information Technology
