911 Network Engineer Field Technician
Tyto Athene, LLC · Hagåtña, Guam, United States · $70K–$100K/yr
IT Services and IT Consulting · 1,001-5,000 employees
About the role
The 911 Network Engineer will manage and optimize NG9-1-1 systems, ensuring system reliability and performance across various public safety answering points. They will also coordinate with telecommunications vendors and stakeholders to resolve complex technical issues and oversee system installations.
What they look for
Requirements
Candidates must possess at least 10 years of experience in IT and telecommunications, with specific expertise in Cisco networking equipment and public safety environments. A bachelor's degree or equivalent experience is required, along with the ability to obtain a Secret security clearance.
Benefits
Full description
Description
Quantum Sky is searching for a 911 Network Engineer with expertise in public safety environments to join our dynamic team supporting our Enterprise NG9-1-1 solution supporting customer’s Public Service Answering Points (PSAP) across CONUS, Hawaii, and Guam. Technical knowledge of Next Generation 9-1-1 (NG9-1-1) systems, vendor coordination, stakeholder engagement with executives and agencies, and the ability to manage projects to meet deliverables on time and within scope.
Responsibilities:
- Collaborate with internal and external stakeholders, including executive leadership, government agencies, telecommunications vendors, and technical staff.
- Coordinate activities with telecommunications vendors and manage relationships to ensure successful system integration
- Monitor and evaluate systems health and performance to ensure compliance with operational standards. Implement improvements to optimize bandwidth, reduce latency, and enhance system reliability.
- Diagnose and resolve complex telecommunications issues, including connectivity problems and system faults. Provide technical guidance to support teams and ensure efficient resolution of issues.
- Maintain detailed records of system configurations, network diagrams, cabling, testing, changes made, and resolution steps for survey report.
- Work closely with engineers, project managers, and other team members to ensure seamless project execution. Communicate effectively with government and military personnel to coordinate installation and repair activities.
- Stay current with industry trends, best practices, and new technologies.
- Diagnosing and fix system failures, degraded transmission quality, and broken physical wiring or software configurations, with coordination of vendors.
Qualifications
Required:
- Bachelor Degree, or equivalent work experience
- Minimum of 10 years of experience in IT systems, Telecommunications, and networking. Experience in a 9-1-1 or public safety setting is highly desirable.
- Understanding of TCP/IP, common networking ports and protocols, traffic flow, system administration, OSI model, defense-in-depth, and common security elements In-depth knowledge of Cisco routers, switches, and firewalls.
- Proficient in network protocols (BGP, OSPF, EIGRP, MPLS).
- Experience with VoIP technologies and QoS implementations.
- Experience with legacy telephony technologies (PRI, POTS, CAMA)
- Familiarity with network monitoring tools (e.g., SolarWinds, Wireshark).
- Extensive knowledge with Cisco line of network equipment. Additional vendor network equipment (Juniper, Fortinet, Ubiquiti, etc.) experience a plus
- Proficiency in Windows Operating Systems (Workstation and Server)
- Experience with Windows Domain environments
- Experience in Linux Operating Systems
- Experience supporting Direct Current (DC) powered facilities and equipment a plus.
- Strong analytical and problem-solving abilities.
- Excellent communication and collaboration skills.
- Ability to work effectively under pressure and in emergency situations.
Certifications:
- Relevant certifications such as CompTIA A+, Network+, Linux+, Certified IP Telecom Network Specialist (CIPTS), Certified Telecommunications Network Specialist (CTNS), Cisco Certified Network Associate (CCNA), Cisco Certified Network Professional (CCNP), Certified Fiber Optic Specialist (CFOS). Security-related certifications (e.g., CompTIA Security+, Cisco Security) are advantageous.
Clearance:
- Minimum of Secret eligibility.
About Tyto Athene
Compensation:
- Compensation is unique to each candidate and relative to the skills and experience they bring to the position. The salary range for this position is typically between 70-100K. This does not guarantee a specific salary as compensation is based upon multiple factors such as education, experience, certifications, and other requirements, and may fall outside of the above-stated range.
Benefits:
- Highlights of our benefits include Health/Dental/Vision, 401(k) match, Flexible Time Off, STD/LTD/Life Insurance, Referral Bonuses, professional development reimbursement, and maternity/paternity leave.
Tyto Athene is a trusted leader in IT services and solutions, delivering mission-focused digital transformation that drives measurable success. Our expertise spans four core technology domains—Network Modernization, Hybrid Cloud, Cybersecurity, and Enterprise IT—empowering our clients with cutting-edge solutions tailored to their evolving needs. With over 50 years of experience, Tyto Athene proudly support Defense, Intelligence, Space, National Security, Civilian, Health, and Public Safety clients across the United States and worldwide. At Tyto Athene, we believe that success starts with our people. We foster a collaborative, innovative, and mission-driven environment where every team member plays a critical role in shaping the future of technology. Are you ready to join #TeamTyto? Tyto Athene, LLC is an Equal Opportunity Employer; all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, [sexual orientation, gender identity,] national origin, disability, status as a protected veteran, or any characteristic protected by applicable law.
