Gestionnaire de produit — Chat AI et intégrations OEM | Product Manager — Chat AI & OEM Integrations

Product Manager — Chat AI & OEM Integrations

Location: Laval (Hybrid — 3 days in office per week) | Type: Full-time | Industry: AI, Automotive

About Matador.ai

Are you ready to build the future of automotive communication?

Matador AI is the conversational AI platform behind 1,500+ automotive and powersports dealerships across North America. Our AI engages customers across chat, SMS, voice, and email — answering inventory questions, capturing leads, and booking appointments 24/7. We’re looking for a Product Manager to own two of our highest-leverage product areas: Chat AI, the AI-powered chat experience on dealership websites, and our OEM integration programs — certified partnerships with manufacturers including Honda, Acura, Nissan, Stellantis, and BMW.

What You’ll Be Working On

You’ll own the roadmap for Chat AI and the integration layer that connects Matador to OEM programs, dealership CRMs, and inventory systems. Specifically, you’ll:

• Own the Chat AI roadmap end-to-end — widget experience (smart greetings, pre-built questions, quick replies), conversation quality, multilingual behavior, lead capture, and appointment booking accuracy.
• Define and defend the KPIs that matter — leads generated, assisted appointments, booking accuracy, response latency, contact capture — and drive the evals and dashboards that prove improvements actually hold in production.
• Lead OEM certified-program integrations: lead routing standards (ADF/XML, STAR, direct post), OEM lead management systems, certified reporting feeds (SFTP deliveries, analytics providers like Shift Digital), and program compliance requirements such as OEM-mandated pricing display rules.
• Manage the CRM and inventory integration surface — VinSolutions, DealerSocket, eLead, Tekion, DriveCentric, vAuto, HomeNet — turning messy real-world feed constraints into clean, buildable product requirements.
• Write crisp, implementation-ready specs and drive execution in Linear across our AI, Core, Data, and Integration engineering teams.
• Partner with Sales, CS, and OEM program managers on dealer enrollment, pilot launches, onboarding, and delivering LOE/ETAs when manufacturers mandate global changes on real deadlines.
• Stay close to the product: review real dealer conversations, investigate friction patterns, and translate what you find into roadmap priorities.

What We’re Looking For

This is a high-ownership role for a PM who loves shipping in a technical, integration-heavy domain where external partners set real deadlines.

Must-Have

• Product management experience: 3+ years in B2B SaaS, ideally on AI/ML-powered products.
• Technical fluency: comfortable reading API docs, XML/JSON payloads, data feeds, and webhook flows — you can go deep with engineers without writing the code yourself. ADF/CRM lead-flow experience is a strong plus.
• Analytical rigor: you define metrics, dig into data yourself (SQL a plus), and make decisions from evidence, not vibes.
• Program management under external constraints: proven ability to run multi-stakeholder initiatives where certification requirements and OEM timelines are non-negotiable.
• Excellent written communication: your specs, tickets, and partner updates are clear enough to execute from without a meeting.

Nice-to-Have

• Experience in automotive retail technology: CRMs, DMS platforms, OEM certification programs, or dealer website providers.
• Background in conversational AI, LLM-based products, or prompt/eval quality workflows.
• Bilingual — English/French.
• Familiarity with OEM analytics and reporting ecosystems (Shift Digital, JD Power, or similar).

Why Join Matador AI?

At Matador AI, we’re not just building a product — we’re building a movement in how dealerships connect with their customers.

Here’s why you’ll love working with us:

• Real ownership: Chat AI and OEM programs are revenue-driving products with direct manufacturer and dealer visibility.
• Innovative projects: state-of-the-art conversational AI running in production at scale across thousands of rooftops.
• Agile team: a fast-paced, collaborative environment where your ideas matter.
• Growth opportunities: shape the future of the automotive industry while advancing your own career.
• Competitive Compensation: Competitive salary, group insurance, wellness benefit, retirement savings, and shuttle service from Côte-Vertu and Montmorency metro stations.