Senior Support Engineer

WE ARE HIRING: SENIOR SUPPORT ENGINEER

Location: South Africa – Hybrid, with travel to client sites as required

Employment Type: Permanent, Full-Time

Are you an experienced Senior Support Engineer with strong Infrastructure, Systems Administration, Cloud and DevOps experience?

We are looking for a Senior Support Engineer to join our Atlassian Engineering and Managed Services team. This role is ideal for an experienced technical engineer who wants to develop specialist Atlassian skills through a funded training and certification path.

Key Responsibilities

• Act as the senior technical escalation point for internal and client environments.

• Own and resolve complex incidents and problems.

• Design, build, secure and maintain server and application environments across on-premise and cloud.

• Manage high availability and disaster recovery arrangements.

• Drive root cause analysis and implement permanent fixes.

• Own upgrade, patching and migration planning.

• Build and improve automation, monitoring, alerting and CI/CD pipelines.

• Mentor junior and intermediate engineers and review technical work.

• Contribute to solution design, effort estimates and client presentations.

• Develop Atlassian administration, configuration, scripting and integration skills.

• Work with Jira Software, Jira Service Management and Confluence.

• Complete the assigned Atlassian learning and certification path.

• Engage with client technical teams and stakeholders.

• Participate in standby and after-hours support, including major incident coordination.

• Help define operational standards, security hardening and change control practices.

Minimum Requirements

• Diploma or Degree in IT, Computer Science, Engineering or related field.

• At least 6 years' experience in Technical Support, Systems Administration, Infrastructure, DevOps, Hardware/Server Support or a related discipline.

• Experience as a Senior or Lead Engineer.

• Strong production-level Windows Server and/or Linux administration.

• Experience with at least one cloud platform: AWS, Azure or Google Cloud.

• Strong networking knowledge including:

• DNS

• TCP/IP

• Reverse Proxies

• Load Balancing

• SSL Certificates

• Firewall Rules

• Strong scripting and automation skills in PowerShell, Bash, Python, Groovy or similar.

• Experience administering relational databases such as SQL Server, PostgreSQL, MySQL or Oracle.

• Experience managing production environments and major incidents.

• Experience mentoring engineers and reviewing technical work.

• Strong communication skills and confidence engaging with clients.

• Genuine interest in learning the Atlassian stack and completing a certification path.

• Valid driver's licence, own transport and willingness to travel.

• Willingness to undergo client vetting, including criminal and credit checks.

Advantageous Skills

• Jira Software

• Jira Service Management

• Confluence

• Bitbucket

• Atlassian Guard

• Atlassian Certification (ACP)

• Groovy and ScriptRunner

• REST APIs and Webhooks

• Forge or Connect app development

• Atlassian Data Center to Cloud migrations

• ServiceNow, Azure DevOps or Zendesk migrations

• Docker and Kubernetes

• Terraform and Ansible

• ITIL Foundation or ITIL-aligned service desk experience

What We Offer

• Structured onboarding into the Atlassian product suite.

• Company-funded Atlassian training and certification.

• Study time for certification.

• Mentoring from senior Atlassian engineers and consultants.

• Real client exposure and technical experience.

• A defined career progression path into Atlassian Engineering, Solution Architecture or Consulting.