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RBS

Customer Service & Operations Delivery Manager

RBS Chennai, Tamil Nadu, India

Banking · 1 employee

13 h ago Closes in 2d
project-manager Senior (5-10 yrs) Full-time India
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About the role

The manager will oversee strategic platform deployments and translate business requirements into functional designs while managing internal and external stakeholder relationships. They are responsible for driving system improvements, ensuring operational compliance, and providing expert guidance on process and technology architecture.

What they look for

Supply chain management Project management Operations management Process management Technology governance Regulatory frameworks Business architecture Technical architecture Stakeholder management Business requirements System improvements Incident resolution Compliance Data solutions Internal consulting

Requirements

Candidates must have significant experience in supply chain management within a leadership role and possess strong knowledge of project management methodologies. A background in technology governance, operations, and regulatory frameworks is also required for this associate-level position.

Full description

Join us as a Customer Service & Operations Delivery Manager

  • Take on a new role, where you’ll be overseeing key projects and working closely with others to deliver strategic platform deployments
  • You’ll help to translate business requirements into functional designs, and you’ll write business requirements or business cases to create appropriate documentation
  • This is an opportunity to manage relationships with stakeholders, internally and externally, allowing you to expand and develop your network
  • We're offering this role at associate level

What you'll do

As a Customer Service & Operations Delivery Manager, you’ll be providing your expertise on regulatory, system, process, product or customer proposition impacts on your operation. After analysing how changes to the operating model will impact procedures, you’ll be making recommendations, providing business system support and managing communication with the business.

You’ll be collaborating with colleagues across the bank, making sure that delivery is in-line with operational requirements and is aligned to our customer and business needs.

Your responsibilities will include:

  • Supporting technology partners to drive system improvements and the resolution of defects and incidents
  • Assisting with the production of relevant policy related reports and MI to make sure that assurance and compliance objectives are met
  • Providing knowledge to the team to enable the design of architecture, business processes, tech and data solutions
  • Acting as an internal consultant to enable and inform effective standards, processes and controls

The skills you'll need

We’re looking for someone with supply chain management experience in a leadership role, alongside strong knowledge of best in class practices and processes and emerging supply chain thinking. We’ll also expect you to have strong knowledge of and appropriate qualifications in project management methodologies.

Additionally, you’ll have:

  • Good knowledge of operations, process management and products
  • The ability to develop business and technical architectures
  • A background in technology governance
  • An understanding of internal and external regulatory frameworks

Hours

45

Job Posting Closing Date:

11/09/2026

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