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DBS Bank

Senior Associate, L2 Production Support Engineer, Wealth Management Technology, Group Technology

DBS Bank Singapore, Singapore, Singapore

Banking · 10,001+ employees

2 d ago
support-engineer Senior (5-10 yrs) Full-time Singapore
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About the role

Provide L2 production support for Wealth management applications to ensure system stability, high availability, and minimal downtime. Lead incident management processes, perform root cause analysis, and automate operational tasks to improve efficiency.

What they look for

Production Support Incident Management Root Cause Analysis Linux Unix SQL Oracle Python Bash PowerShell Geneos Splunk Grafana CI/CD Docker Kubernetes

Requirements

Requires a Bachelor's degree in Computer Science or a related field and proven experience in L2 production support within financial services. Candidates must be proficient in scripting, database technologies, and monitoring tools, with the ability to participate in rotational on-call schedules.

Full description

Responsibilities

  • Provide L2 production support for Wealth applications, ensuring high availability, stability, and minimal downtime.
  • Monitor system health, performance, and capacity using enterprise monitoring tools, proactively identifying and resolving potential issues.
  • Lead incident management processes, performing rapid root cause analysis (RCA) and implementing permanent fixes to prevent recurrence.
  • Automate repetitive operational tasks and reduce toil using scripting and automation frameworks.
  • Collaborate with development and infrastructure teams to deploy updates, patches, and new releases safely into production environments.
  • Maintain and update technical documentation, runbooks, and standard operating procedures.
  • Participate in disaster recovery (DR) drills and business continuity planning (BCP) activities.

Requirements

  • Bachelor’s degree in Computer Science, Information Technology, or a related technical field.
  • Proven experience in L2 production support, specifically supporting Banca and Trading applications within a financial services environment.
  • Strong hands-on experience with operating systems (Linux/Unix, Windows) and database technologies (SQL, Oracle, or NoSQL).
  • Proficiency in scripting (such as Python, Bash, or PowerShell) for automation and monitoring.
  • Familiarity with monitoring and observability tools (such as Geneos, Splunk, Grafana, or AppDynamics).
  • Experience with CI/CD pipelines, containerization (Docker, Kubernetes), and cloud platforms (AWS, Azure, or Google Cloud).
  • Strong analytical, troubleshooting, and problem-solving skills under high-pressure production environments.
  • Availability to support rotational on-call schedules as required.

Location:

DBS Asia Hub

Job:

Technology

Schedule:

Regular

Employee Status:

Full time

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