Patient Access Center Data Analyst I - Kelsey Seybold Clinic

The Patient Access Center (PAC) Analytics team exists to monitor and improve patient scheduling and access across Kelsey-Seybold. The PAC Data Analyst provides actionable insights through analysis of scheduling patterns, service levels, patient utilization, and financial modeling—including utilization metrics, payer mix, and reimbursement structures—to identify access gaps, inefficiencies, and opportunities for improvement. Along with historical analysis to inform future performance, insights, and guidance. This role requires experience in the healthcare industry with a strong understanding of provider scheduling, appointment workflows, visit types, and patient access metrics, enabling the analyst to create accurate reports, dashboards, and analyses that support leadership decision-making. The Analyst also partners with clinical, operational, and business teams to enhance patient experience, optimize capacity management, evaluate campaign effectiveness, and drive initiatives that improve access and overall operational performance.   The Data Analyst I provides patient access data, reporting and other actionable information to the PAC Management Team and other departments regarding the business units, process, products and/or service lines as directed by the manager. Responsibilities related to this position include:  •Creating/producing access reports, analysis required to understand the key drivers of the relevant business unit or service line.  •Helping to develop the systems and processes that are the foundation for reporting and analysis. 

- Undergraduate degree or equivalent experience. Job Qualifications: (A = minimum; B = preferred) 1.EducationA.Bachelor’s Degree in Finance, Economics, Mathematics, Healthcare Administration, or related field; or Associate Degree with equivalent work experience B. 2.ExperienceA.•0-3 years of experience in data analysis, decision support, medical economics, healthcare informatics, or managed healthcare or equivalent combination of education and experience to demonstrate ability to succeed in healthcare analytics •Demonstrated initiative and problem-solving skillsB.•Demonstrated ability to analyze and report on   business units, products or service lines   •Experience in the healthcare industry with understanding of data in healthcare organizations (including provider scheduling, appointment workflows, visit types, patient access metrics, and an understanding of financial modeling within healthcare operations such as utilization metrics, payer mix, and reimbursement structures)  •Demonstrated analytical/modeling skills with ability to convert raw data into actionable business insights  3.LicensesA.B. 4.Special SkillsA.•Proficient in Microsoft Excel  •Basic knowledge of Microsoft Power Point and Microsoft Word B.•Experience writing, debugging and documenting complex queries against relational databases   •Experience with SQL or other programming tools (including Visual Basic and Excel macros)   •Experience with Statistical Software (including SAS, R, Minitab, SPSS)  •Familiarity with EPIC and Clarity reporting data warehouse  •Knowledge of Crystal Reports, Microsoft Access, or SSRS  •Experience with SQL, PowerBI, and a statistical programming language / packages (R, Python) 5.OtherA.•Fluent in English both verbal and written, effective communicator •High level of accuracy with excellent attention to detail •Strong organizational and time management skills •Proven ability to work in a dynamic setting and balance multiple priorities while meeting deadlinesB.•Ability to communicate complex information in a clear and concise manner UnitedHealth Group is working to create the health care system of tomorrow.

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