DGM - Salesforce Auto Cloud

Responsibilities & Key Deliverables

1. Own the strategy, roadmap and go-to-market for Dealer Experience (SF Auto Cloud): solution accelerators, reference architectures and industry offerings. 2. Lead the vision, roadmap and delivery of the Dealer Management System (DMS) across two streams, Sales DMS and Service DMS (Sarathi), giving dealers a seamless experience across sales, service, parts, inventory and customer engagement. 3. Ensure DMS integrates cleanly with M&M systems and Salesforce, driving dealer productivity, service retention and adoption. 4. Act as solution authority and escalation owner for Dealer Experience Cloud and DMS engagements, ensuring delivery quality. 5. DMS integration of Auto Cloud with SAP, create the vision for Sale on Salesforce, integration and technical specification along with driving adoption for the dealers . 6. Manage the Salesforce partner relationship: AE connect, co-sell motions, certifications and product roadmap alignment. 7. Engage M&M and dealer-network stakeholders to shape requirements, drive adoption and build long-term relationships. 8. Lead and develop the team: convert the vacancy, grow a delivery bench through cross-skilling from SF Cloud Leadership, and build leadership depth. 9. Partner with Core SF Cloud leadership (web, marketing, eComm, sales, service) to reuse shared platform capability and avoid duplication. 10. Future focus: take Dealer Experience Cloud beyond Sarathi and the DMS into new dealer-facing capabilities such as AI-led insights and connected, data-driven dealer journeys, building it into a repeatable, industry-grade offering.

Experience

12+ years of IT experience, including 8+ years in Salesforce, with 3+ years leading a practice, portfolio or large multi-team programs

Industry Preferred

Automotive (M&M and dealer ecosystem) preferred; IT services / consulting with Salesforce delivery experience

Qualifications

B.E. / B.Tech in Engineering or Computer Science; MBA preferred

General Requirements

- Strategic thinker with strong ownership and an entrepreneurial mindset - Influential leader who builds and develops high-performing teams - Credible with M&M, dealer and Salesforce senior stakeholders - Dealer- and customer-centric, with a bias for outcomes and execution - Collaborative across clouds and practices

Our commitment to Diversity, Equity, and Inclusion

At Mahindra and Mahindra Limited, we believe that diversity drives innovation, and inclusion is at the heart of everything we do. We are committed to cultivating a workplace where every individual feels valued, respected, and empowered to thrive.

We are proud to be an Equal Opportunity Employer. All qualified applicants will be considered for employment without regard to age, caste, race, religion, color, ethnic origin, gender identity, nationality, physical or mental disability, medical condition, sexual orientation, educational background, marital or domestic partnership status, pregnancy or childbirth, veteran status, citizenship status, ancestry, financial status, or any other personal characteristic protected by applicable law.

We actively encourage candidates from all backgrounds to apply and bring their unique perspectives to our teams. We are committed to ensuring an accessible and inclusive experience for all applicants.

Together, we rise by embracing differences and building a future that reflects the communities we serve.