L2/L3 Support Engineer
Encora · Ciudad de México, Mexico
IT Services and IT Consulting · 5,001-10,000 employees
About the role
Collaborate with team members to analyze and resolve application issues while managing incidents and communicating with stakeholders. Enhance application stability by identifying defects, automating failure responses, and improving operational run books.
What they look for
Requirements
Requires a bachelor's degree and at least five years of software development or production support experience. Candidates must be proficient in Java 8+, scripting languages, and possess strong problem-solving skills in UNIX and RDBMS environments.
Full description
Job Title: L2/L3 Support Engineer
Key Skills: Production Support, Java 8+ or C, C++, or Angular and experience with one of the following scripting languages, Shell script, Perl, JavaScript, or Python
Experience: 5+ years
Location Mexico City or Guadalajara
Mode: Onsite
We at Coforge are hiring Position (22655) with the following skill set.
As a Production Management Specialist you will play a critical role in supporting the Firm various business functions through effective management of technologies and systems.
Responsibilities
- Collaborate with team members to analyze and resolve application issues.
- Identify defects, discrepancies, and trends through code debugging and log analysis.
- Manage incidents and communicate effectively with users, application owners, and senior stakeholders.
- Enhance application stability and performance by identifying patterns and advising on permanent fixes.
- Utilize tools developed by the Engineering team to automate failure responses and monitor production health.
- Identify and automate alerts and processes in collaboration with theEngineering team.
- Challenge existing application setups and suggest improvements for stability.
- Participate actively in the Change Management process to manage production risks.
- Develop and improve run books to minimize operational errors and enhance efficiency.
- Create reports that provide trending statistics to track application health and service performance.
- Willingness to learn and support proprietary technologies not available in the marketplace.
Required Qualifications
- Bachelor?s degree (U.S. or equivalent) and five (5) years of software development/production support experience.
- Strong understanding of Data Structures and their practical applications.
- Proven problem-solving skills in development or production environments, including root cause analysis.
- Proficient in UNIX troubleshooting, ETL/batch processes, and capacity management.
- Excellent communication skills to articulate technical and functional aspects of problems to drive solutions.
- Proficiency in Java 8+ and one of the following programming languages: C, C++, or Angular.
- Experience with one of the following scripting languages: Shell script, Perl, JavaScript, or Python.
- Familiarity with RDBMS environments such as Sybase ASE/IQ, Oracle, or DB2.
Required Qualifications
- Experience in the Financial Services Industry.
- Knowledge of Cluster Computing and Big Data solutions (e.g., Spark, Hadoop, HDFS) using public cloud.
- Degree in Computer Science.
Posted On: August 6, 2026
At Coforge, we hire professionals based solely on their skills and do not discriminate based on age, disability, religion, gender, sexual orientation, socioeconomic status, or nationality.
