Manager (Tax Service Delivery, Compliance Strategy & Service)

IT Services and IT Consulting · 1,001-5,000 employees

6 d ago Closes in 7d

Mid (2-5 yrs) Full-time Contractor Singapore

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About the role

The role involves managing tax compliance and enforcement actions while providing assistance to taxpayers through various communication channels. You will also support technical and procedural improvements and participate in projects to enhance service delivery.

What they look for

Tax administration Compliance strategy Customer service Communication skills Data analysis Problem solving Interpersonal skills Written communication Verbal communication Resourcefulness Teamwork Project management

Requirements

Candidates must hold a diploma or degree in any discipline and possess strong customer service and communication skills. The ability to analyze data systematically and work effectively within a team environment is required.

Full description

[What the role is]

As a tax professional, you have tax knowledge at your fingertips and the heart to build a socially responsible taxpaying community. At IRAS, we offer you the space to apply your knowledge as we transform to redefine experiences for taxpayers. You will apply your resourcefulness, strong communication skills and expertise in administering a suite of tax services ranging from service, compliance and policy formulation.

The result? Your mark of insight on tax services which are transformational.

[What you will be working on]

Carry out effective & appropriate enforcement actions against taxpayers who do not file tax returns/accounts on time and who do not pay tax assessed in a timely manner
Provide assistance to taxpayers via telephone or through written correspondence
Support the Manager and supervisors on technical, systems and procedural issues that may arise from complex situations
Be involved in various projects to improve the service delivery, voluntary compliance and education of taxpayers

[What we are looking for]

Diploma/Degree in any discipline
Experience in customer service, good interpersonal, verbal and written communication skills
Ability to question, probe and analyse
Organized and systematic in handling data
Resourceful and able to work independently in a team environment

We regret to inform that only short-listed candidates will be notified. All successful candidates will be offered contract role in the first instance.